Senior Technical Account Manager - Engine by Starling

Join Engine by Starling, the software-as-a-service (SaaS) business of Starling Bank, the UK's first and leading digital bank. As a Senior Technical Account Manager, you will play a key role in the success and expansion of Engine's presence in the Australia and New Zealand (ANZ) market. You will serve as the primary technical executive advisor for strategic clients, driving their success and maximizing the value of our platform. This is a high-impact, executive-facing role that requires strong technical aptitude, exceptional communication skills, and experience in the ANZ market.

Missions

• Drive the technical success strategy for assigned strategic ANZ clients, focusing on achieving client satisfaction, maximum platform adoption, and driving quantifiable business outcomes.
• Partner with the Client Solutions team to own defect management for clients, triaging and prioritising defects and driving them to resolution with Technology and Product teams.
• Ensure successful implementation of global product changes and API updates within the client’s environment, capturing and managing general client feedback on the platform.