{"id":2644739,"url":"https://alion.io/job/engine-sr-partner-success-manager-technology-partners","title":"Sr. Partner Success Manager, Technology Partners","company":{"id":3763,"name":"Engine","domain":"engine.com","url":"https://alion.io/company/engine","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":18,"ghost_share":0,"stale_share":0.722,"repost_share":0.056,"time_to_fill_p50_days":54,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:18:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T07:42:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Engine\nEngine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.\nThat work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020-2026).\nWe're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.\nCome outpace the ordinary and build the future of travel with us.\nAbout Engine\nAt Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented - we're here to change that.\nWe believe the future of travel should be seamless and powered by technology that delights customers at every step. That's why we're building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.\nTo make this vision real, we're looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.\nMore than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.\nBacked by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In's Best Places to Work.\nAbout the Role\nAs Partner Success Manager, Technology Partners, you will own a portfolio of Engine's technology and distribution partner relationships: OTAs, GDS partners, connectivity and channel partners. You will be the day-to-day technical and commercial point of contact responsible for partner health, integration performance, and revenue growth across your book.\nThis is a technical account management role. You will run the operating rhythm of your accounts: keeping integrations healthy and content accurate, resolving issues at the root cause with partner and Engine engineering teams, bringing newly signed connections live, and growing the revenue that flows through each partner. Your mandate is to grow and operate the partnerships in your book.\nThe role needs technical fluency, commercial awareness, and strong organizational discipline. You will work closely with Product, Engineering, Connectivity, Pricing, Operations, and Finance to turn partner issues and opportunities into delivered outcomes.\nYou will work with both engineering and commercial leaders at partner companies. We're looking for someone who can debug a failing booking flow with a partner's engineers in the morning and run a business review with their commercial team in the afternoon.\nWhat You'll Do\nOwn a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners, as the primary relationship owner and day-to-day technical and commercial point of contact\nMonitor integration and API health across your book (availability and response times, error rates, throughput against rate limits, look-to-book, booking success) and act before degradation reaches travelers\nOwn content quality with each partner: availability and rate accuracy, property and room mapping, and data quality. Find where content is missing, stale, and drive the fix\nLead incident escalation for partner-related issues. Triage severity and blast radius, coordinate with partner and Engine engineering teams, work out whether the fault sits with Engine or the partner, and see root-cause analysis and corrective actions through to closure\nOnboard and activate new connectivity sources and expanded scopes once signed: requirements, credentials and access, certification and testing, go-live, and early monitoring. Hand off to steady state with clear success criteria\nGrow revenue through your partners by improving conversion and booking reliability, expanding content coverage and use cases, and making sure connected content is live, competitive, and actually booked\nRun the partner cadence: QBRs, technical and performance reviews, working sessions, and escalation paths. Hold both sides to agreed commitments\nTranslate partner capabilities, roadmap changes, and API version updates into clear technical requirements for Engine Product and Engineering, and represent Engine's needs in partners' roadmaps\nSupport leadership on commercial terms and renewals: prepare performance and volume analysis, model incentive and tier programs, track terms and obligations, and manage follow-through\nMaintain accurate partner records, integration documentation, contacts, contract terms, and issue logs\nTrack developments in travel distribution and connectivity (API standards, distribution models, and partner platform changes) to inform partner conversations and internal priorities\nWhat We're Looking For\n6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business\nWorking technical fluency: comfortable reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools like Postman. SQL, or comfort pulling and analyzing your own data, is strongly preferred\nA working understanding of travel distribution architecture: how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators, and where it tends to break\nCommercial account management instincts: you connect integration performance to revenue, find growth opportunities, and make a data-backed case for them\nA track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and disciplined follow-through\nStrong organizational and project management skills, so you can manage several partner workstreams, incidents, and onboardings at the same time without dropping anything\nClear, professional written and verbal communication with both technical and commercial audiences, including partner executives\nComfortable using AI and modern tools to streamline workflows, speed up diagnosis, and operate well in a fast-moving environment\nApplications for this role will be accepted through January 28, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.\nOTE Compensation\nIn addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.\nTotal OTE Range (Base Salary + Variable)\n$160,000—$215,000 USD\nThe Engine Edge: Perks & Compensation\nWe believe in rewarding great work with great benefits:\nCompensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.\nBenefits: Check out our full list at engine.com/culture \n Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.\nPerks and benefits may vary based on employment type, location, and more","description_format":"text","description_chars":8213,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Travel","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-15T19:47:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":54,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/engine-sr-partner-success-manager-technology-partners","json_url":"https://alion.io/job/engine-sr-partner-success-manager-technology-partners.json","meta":{"generated_at":"2026-10-17T10:18:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3763},"rest":"https://alion.io/mcp/rest/get_company?id=3763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengine-sr-partner-success-manager-technology-partners"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengine-sr-partner-success-manager-technology-partners"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengine-sr-partner-success-manager-technology-partners"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engine-sr-partner-success-manager-technology-partners\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengine-sr-partner-success-manager-technology-partners"}]}