{"id":2788773,"url":"https://alion.io/job/engineering-excellence-general-manager-i","title":"General Manager I","company":{"id":4417273,"name":"Engineering Excellence","domain":"engineeringexcellence.com","url":"https://alion.io/company/engineeringexcellence","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T04:39:03Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Welcome!\n\nThe General Manager at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives while upholding the highest standards of compliance, ethics, and financial stewardship. You will help shape our sales culture, expand market share, and ensure ethical, profitable growth. This is a career-defining opportunity for a dynamic leader ready to make a lasting impact.\nKey Responsibilities:\nLead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines.\nOwn sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.\nSet and manage performance targets, KPIs, to drive accountability and optimize sales productivity.\nAnalyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.\nDevelop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.\nFoster a high-performance, ethical sales culture through effective coaching, development, and field support.\nPartner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI.\nPromote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team.\nMonitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices.\nManage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees’ complaints in coordination with HR, Legal, and Compliance.\nPrepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.\nSupport talent acquisition, onboarding, and retention of high-performing sales professionals.\nRequired Qualifications:\nBachelor’s degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.\n8+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.\nProven success managing sales operations with full accountability for revenue, margins, and P&L performance.\nAdvanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.\nStrong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.\nExcellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.\nProficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.\nStrategic, analytical, and operationally focused with strong executive communication skills.\n\n• Minimum Experience: 8+ yearsMinimum Education: Bachelor's Degree\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.\nEngineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ","description_format":"text","description_chars":4090,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-17T17:50:47Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":0.9,"age_days":20,"expected_fill_days":42,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/engineering-excellence-general-manager-i","json_url":"https://alion.io/job/engineering-excellence-general-manager-i.json","meta":{"generated_at":"2026-11-04T11:49:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417273},"rest":"https://alion.io/mcp/rest/get_company?id=4417273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengineering-excellence-general-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengineering-excellence-general-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengineering-excellence-general-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engineering-excellence-general-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengineering-excellence-general-manager-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2788773}},{"tool":"search_jobs","arguments":{"company":"engineeringexcellence.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2788773},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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