{"id":2418327,"url":"https://alion.io/job/engineeringexcellence-manager-field-operations","title":"Manager, Field Operations","company":{"id":4417273,"name":"Engineering Excellence","domain":"engineeringexcellence.com","url":"https://alion.io/company/engineeringexcellence","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T07:03:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Welcome!\n\nThe Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.\nKey Responsibilities:\nWork directly with RSC’s and Managers to schedule and communicate install availability\nManage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer\nCreate job folders to be sure warehouse supervisor and technicians are prepared for upcoming installs\nProcess Job folders after install completion- Line item all PO’s, enter all equipment serial numbers into Stars, ensure accurate Job Pay Worksheets and Warehouse pull sheets, verify completion of all on-site paperwork and customer signatures\nCollect, correct and submit timesheets; Timestamp all tickets in Stars\nVerify all jobs have had permits pulled and file all permits accordingly\nWork with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction\nTrack technician performance- Monitor for areas of improvement and reward technicians for going above and beyond\nBe available by phone during evening and weekends to ensure all install operations are running smoothly and weekend sales get scheduled as needed\nMonitor shipping/ receiving and perform monthly inventory of equipment and parts to ensure accuracy of department budgets\nParticipate in new hire interviews to ensure proper staffing\nConducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives\nConducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness\nTrains employees on company processes and procedures, and safety rules and practices\nResponsible for delivery of excellent customer service and sustaining high levels of customer satisfaction\nEnsures company property, vehicles, and tools are being used, maintained and properly accounted for\nRepresent the company professionally, honestly, and ethically in all business matters and activities Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities\nDemonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and safety guidelines\nReviews and monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer.\nConducts regular meetings with installers and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.\nServes as a resource to the sales staff on technical issues regarding products and services.\nAssists the Branch Manager with administrative tasks and other duties as needed or assigned.\nAs needed to meet customer needs, performs service, maintenance, and installation work.\nPerforms similar/other duties as needed or assigned.\nQualifications/Skills:\nHigh school diploma or GED with additional training in HVAC with NATE certification preferred.\n6+ years experience servicing or installing residential heating, air conditioning, and ventilation equipment.\nMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.\nDemonstrated basic leadership skills.\nDemonstrated ability to train others in technical skills and effective customer service.\nEffective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.\nEffective and efficient time-management and organizational skills.\nAdvanced skills in servicing residential heating, air conditioning, and ventilation equipment as well as related accessories.\nProficient mechanical aptitude and the ability to operate all necessary tools and equipment.\nProficient and able to operate all necessary tools and equipment to perform various service projects.\nProficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on residential HVAC equipment.\nProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all residential systems with no supervision.\nProficient and able to install a basic duct fitting.\nAdvance skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.\nAbility to calculate heat gain and loss on residential buildings using approved methods.\nValid driver’s license with acceptable driving record.\nAvailable to work flexible hours and on-call shifts as needed.\nAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.\nNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.\nAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.\nWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:\nCompetitive Pay with incentive opportunities\nPaid Time Off and Company Holiday Pay\nMedical, Dental, and Vision Insurance programs\n401(k) Retirement Savings Plan with company matching contributions\nLife Insurance and disability insurance options\nSupplemental benefit programs\nWorld Class Training opportunities through our Experts University\nCareer Development opportunities\nService Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nThe job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email \n\n• Minimum Experience: 6+ yearsMinimum Education: Bachelor's Degree\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.\nEngineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. 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