LFPSE Product Manager

This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, wed love to hear from you.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Job description Job responsibilities

This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, wed love to hear from you.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Knowledge and Experience Essential

• Knowledge and understanding of agile methodology AND/OR knowledge and experience of patient safety science, policy, and/or practice

Desirable

• Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent

Skills, Capabilities and Attributes Essential

• Problem ownership: Able to understand and own problems, analysing and contributing to potential solutions, documenting causes and implementing remedie
• Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables
• User focus: Understand user needs and can identify who they are and what their needs are, based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities
• Understanding constraints: Able to understand and work within the given constraints (including but not limited to technology, policy, regulatory, financial, legal, social user constraints) and to challenge constraints that can be changed. Capable of ensuring compliance against constraints by adapting products and services where needed.

Values and behaviours Essential

• Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
• Values diversity and difference; operates with integrity and openness

Person Specification Qualifications Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.

Knowledge and Experience Essential

• Knowledge and understanding of agile methodology AND/OR knowledge and experience of patient safety science, policy, and/or practice

Desirable

• Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent

Skills, Capabilities and Attributes Essential

• Problem ownership: Able to understand and own problems, analysing and contributing to potential solutions, documenting causes and implementing remedie
• Strategic ownership: Focuses on outcomes, and develops bold and ambitions strategies to achieve them, achieving organisational and team buy-in, and translating goals into deliverables
• User focus: Understand user needs and can identify who they are and what their needs are, based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities
• Understanding constraints: Able to understand and work within the given constraints (including but not limited to technology, policy, regulatory, financial, legal, social user constraints) and to challenge constraints that can be changed. Capable of ensuring compliance against constraints by adapting products and services where needed.

Values and behaviours Essential

• Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
• Values diversity and difference; operates with integrity and openness

Employer details

Employer name

NHS England

Address

Any NHSE Office

Nationally

SE1 8UG

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

Any NHSE Office

Nationally

SE1 8UG

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Director of Patient Safety (Digital)

Tracey Herlihey

[email protected]

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year per annum (exclusive of London Weighting)

Contract

Fixed term

Duration

5 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

990-MD-EC5505-E

Job locations

Any NHSE Office

Nationally

SE1 8UG

United Kingdom

Job overview

The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Manager and Scrum Masterfor the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS.

Main duties

As the Product Manager and Scrum Masterfor the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs.