{"id":3155135,"url":"https://alion.io/job/enhesa-account-manager","title":"Account Manager","company":{"id":673359,"name":"Enhesa","domain":"enhesa.com","url":"https://alion.io/company/enhesa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:56:42Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T08:13:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who we are \nEnhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing. \nOur mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance. \nBusinesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence. \nAt Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility. \nIf these qualities sound like you, Enhesa could be your next career move!\nWhat we offer \nA competitive salary package \nFlexible home-working policy and work/life balance \nA collaborative fast paced, driven environment \nAccountability and pride for your projects \nFor more information visit: www.enhesa.com \nPosition Description\nOverview\nThe Account Manager (AM) protects and grows recurring revenue across a portfolio of key customers. The AM owns the commercial side of each account: renewals, expansion (upsell and cross-sell), executive relationships and renewal risk. The AM manages a book of business worth more than €4 million.\nEach AM is paired 1:1 with a Customer Success Manager (CSM) on their accounts. The AM protects and grows revenue; the CSM protects and grows value through onboarding, product adoption, training and day-to-day user relationships. Together they build long-term customer partnerships that drive sustainable growth and predictable retention.\nThis position is with our Operations Division.\nCore Responsibilities\nOwn the renewal motion\nMaintaining accurate renewal stages, forecasts, risk categories and next steps, reviewed bi-weekly with the manager in Gong.\nLeading all commercial renewal conversations, and owning and negotiating contract renewals and addenda.\nBuilding and executing renewal plans so there are no surprises at negotiation and renewals close on time.\nEscalating all at-risk renewals to the manager.\n\nBuild and close expansion pipeline\nMaintaining whitespace maps for at least 50% of accounts, always including the top 10, updated quarterly and reviewed with the manager.\nIdentifying expansion opportunities from customer goals, product usage and trigger events, including adoption insights shared by the CSM.\nDeveloping upsell and cross-sell strategies that expand platform adoption across new teams, business units, geographies, products and use cases.\nCreating and driving expansion opportunities to close, with pipeline coverage of 3x the expansion target.\nIdentifying opportunities to enhance the go-to-market (GTM) strategy and the roll-out of new products.\n\nDeliver QBRs and drive executive relationships\nEstablishing direct relationships with Economic Buyers, budget holders and executive decision-makers.\nLeading Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) together with the CSM: the AM leads the commercial conversation, the CSM brings usage and adoption data.\nEnsuring every account meets with Enhesa at least once a year.\nPositioning Enhesa as a strategic business partner and driving value at every interaction.\n\nLead at-risk strategies and forecasting\nUnderstanding customer goals, stakeholders and organisation to accurately assess renewal risk.\nRegularly reviewing account health and renewal readiness with the CSM partner.\nConducting renewal health assessments and risk reviews, and documenting at-risk strategies and next steps in Gong.\nEscalating high-risk accounts to the manager in bi-weekly meetings, so there is no surprise churn.\n\nPartner with the CSM and cross-functional teams\nRunning a weekly AM-CSM sync on account health, risk flags, upcoming renewals and priorities.\nTaking the lead when a health or adoption risk flagged by the CSM affects renewal revenue.\nActing as the commercial liaison between the client and Enhesa, coordinating internal teams during escalations.\nRepresenting the Account Management team in cross-functional projects to protect client satisfaction and enable growth.\n\nSupport the Account Management team\nSupporting Account Managers with development, training, onboarding of new AMs and use of internal tools.\nRepresenting Enhesa at selected tradeshows, industry and partner events to strengthen client relationships\n\nRequirements\nBachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.\nExperience\n5-7 years of demonstrated experience with sales and account management in a B2B environment in the SAAS, IT, insurance, engineering, financial services or consultancy industry.\nExperience in executing sales and account plan-based strategies for current clients.\nDemonstrated ability to achieve annual growth targets and client satisfaction.\nSolid project management/cross-functional collaboration.\nSolid problem-solving and customer relationship management (CRM) skills.\nKnowledge of internal tools: Jira, Confluence, and SharePoint.\nTeam player. Ability to work on a team in a collaborative environment, sharing information and best practices.\nFluency in English. Other languages are an asset.\nProficiency in Microsoft Office Suite 365.\nIf you are ready to join our journey, please apply!\nEqual Opportunity Employer\nEnhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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