{"id":813099,"url":"https://alion.io/job/enhesa-customer-success-manager","title":"Customer Success Manager","company":{"id":673359,"name":"Enhesa","domain":"enhesa.com","url":"https://alion.io/company/enhesa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2025-05-23T16:51:08Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-09T19:36:32Z","board_verified":false,"closed_at":"2026-11-09T19:36:32Z","days_open":535,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":534},"description":"Who we are \nEnhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing. \nOur mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance. \nBusinesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence. \nAt Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility. \nIf these qualities sound like you, Enhesa could be your next career move!\nWhat we offer \nA competitive salary package \nFlexible home-working policy and work/life balance \nA collaborative fast paced, driven environment \nAccountability and pride for your projects \nFor more information visit: www.enhesa.com \nPosition Description\nThe Customer Success Manager owns the post-sale customer journey for an assigned portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. This individual-contributor role helps customers use their purchased products and services effectively, achieve agreed outcomes, and build lasting relationships with Enhesa.\nReporting to the Customer Success Director, the CSM builds customer success plans, monitors account health, and acts early on retention risks. The CSM partners with Account Management on renewal readiness and growth opportunities; Account Management owns commercial negotiations. The role supports customers across the assigned Enhesa portfolio.\nCore Responsibilities\nLead customer onboarding. Confirm customer goals, stakeholders, success criteria, and milestones. Coordinate the launch with Client Services and Expert Services, introduce relevant resources, and track progress toward first value.\nBuild and maintain success plans. Agree on customer priorities, actions, owners, and review dates. Update plans as business needs change and connect engagement activities to outcomes the customer values.\nDrive adoption and enable users. Use product engagement data and customer conversations to identify barriers. Deliver tailored training, refreshers, and new-feature introductions, using Enhesa Academy and self-service resources where appropriate.\nBroaden customer engagement. Build relationships with users, champions, decision-makers, and executive sponsors. Extend adoption to relevant teams, sites, and use cases within existing entitlements; share additional needs with Account Management.\nLead quarterly business reviews. Review adoption, progress against success plans, and evidence of value with customer stakeholders. Agree on next steps and involve colleagues whose expertise supports the customer’s priorities.\nMonitor account health and act on risk. Combine usage trends, stakeholder engagement, support issues, and customer feedback to assess health. Validate the context behind changes, keep risk assessments current, and execute recovery plans with clear owners and follow-up dates.\nCoordinate issues and escalations. Engage Support, Client Services, and Expert Services as needed. Keep customers informed, clarify responsibilities and timelines, and follow issues through to resolution.\nSupport retention and renewal readiness. Equip Account Management with customer goals, adoption and value evidence, stakeholder context, and open risks ahead of renewal. Collaborate on retention plans and qualified growth opportunities.\nMaintain portfolio discipline and share insight. Keep CRM records, success plans, and next actions accurate. Prioritize outreach by customer need and risk, share actionable feedback with internal teams, and help peers through knowledge sharing and onboarding support.\nRequirements\n3-5 years in customer success, account management, or a related post-sale B2B role in SaaS, software, information services, IT, consultancy, or a comparable environment.\nCustomer outcomes. Experience delivering enterprise onboarding, adoption, and training programs, with examples of improving retention, engagement, or customer satisfaction across a portfolio.\nCommunication and relationships. Strong discovery, presentation, and training skills. Ability to build trust with different stakeholders, explain value clearly, and handle difficult conversations constructively.\nData and judgment. Ability to interpret usage and account-health information, investigate gaps, and turn findings into practical action. Sound problem-solving skills and attention to accurate reporting.\nOrganization and collaboration. Ability to manage competing account priorities, coordinate work across teams, and follow through on commitments. Willingness to share knowledge and learn from colleagues.\nProficiency with CRM systems and Microsoft 365. Experience with Salesforce, Pendo, Gong, or Zendesk is an asset.\nEducation and languages. Bachelor’s degree in Business, Communications, Marketing, or a related field. Fluency in English; other languages are an asset.\nMeasures of Success\nPerformance will be assessed against agreed portfolio goals for gross revenue retention (GRR), onboarding completion and time to first value, meaningful product adoption, customer satisfaction, and progress against customer success plans. Account-health reporting, timely risk identification, and completion of recovery actions will help assess execution. Usage and participation measures will be considered alongside customer outcomes and feedback.\nSalary Range\n$80,000—$110,000 USD\nIf you are ready to join our journey, please apply!\nEqual Opportunity Employer\nEnhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.","description_format":"text","description_chars":6179,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-12T10:41:39Z"},{"event":"close","at":"2026-11-09T19:36:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":52500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/enhesa-customer-success-manager","json_url":"https://alion.io/job/enhesa-customer-success-manager.json","meta":{"generated_at":"2026-11-10T21:49:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673359},"rest":"https://alion.io/mcp/rest/get_company?id=673359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenhesa-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenhesa-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenhesa-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enhesa-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenhesa-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":813099}},{"tool":"search_jobs","arguments":{"company":"enhesa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":813099},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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