{"id":3506902,"url":"https://alion.io/job/enmax-customer-service-representative","title":"Customer Service Representative","company":{"id":1872080,"name":"Enmax","domain":"enmax.com","url":"https://alion.io/company/enmax-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":55507,"max":65913,"currency":"CAD","period":"year","gross":null,"usd_annual":46963},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T05:48:28Z","employer_posted_date":null,"last_verified_at":"2026-10-30T05:48:28Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: North America, Canada\nCurrent ENMAX employees are encouraged to apply through their internal Workday access.\nPosted: October 29, 2026\nClosing Date: November 6, 2026\nPosition Type: Permanent, Part-Time\nUnion: CUPE\nWhy ENMAX?\nWe are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because atENMAX, we’re lighting the way together.\nAs an ENMAX Customer Service Representative, you will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs.\nOur call center is fast paced, results driven, high energy, and a constantly evolving workplace. On any given day, we serve thousands of Albertans over the phone, live-chat and email. We make it easy for customers to do business with us because we’re passionate about providing the best experience. We work hard and understand the importance of recharging and celebrating our success.\nAs a Customer Service Representative, you will connect with customers over phone, email, and/or live chat to provide “first contact” resolution on their inquiries. The nature of these interactions may vary from troubleshooting high bills to promoting products to setting up new service. With each customer interaction you will:\nDeliver a positive and professional customer experience across phone, email, and live chat interactions\nLeverage support and escalation teams for complex calls to resolve and/or transfer as appropriate \nProvide expert advice on ENMAX’s services and processes and work with customers to best meet their needs \nBalance customer experience, accuracy, quality, and efficiency in a fast-paced environment\nRemain adaptable as customer needs, processes, technology, and business priorities evolve\nIdentify opportunities to recommend products, services, or solutions that meet the customer’s needs\nClearly explain account details, billing information, products, services, policies, and available options in a way customers can easily understand\nWhat will your day look like?\nThe role offers a daily structured routine where you have scheduled breaks, and your performance metrics are measured \nThis role is primarily remote and requires a dedicated and private workspace (free of distractions) that you can use to work from home and reside within 45 minutes of ENMAX’s Head Office (141 - 50th Ave SE, Calgary, AB) \nDuring the probation period, you will be required to work from the office (ENMAX Place) at least once per week\nYou can expect a minimum of 20 hours per week with the ability to flex up to 36 hours per week (based on business availability) \nRotational shifts are scheduled for 6 weeks in advance. Fully flexible availability is required during the call centre operational hours of 8:00 AM-8:00 PM Monday to Friday and 8:00AM - 4:30 PM Saturday, due to the scheduling requirements of this role, individualized scheduling arrangements are not available\nQualifications\nHigh school diploma or G.E.D. \nAt least one year of experience in customer service \nProven analytical skills, good judgment, and sensitivity to customer needs \nThis position is remote and requires a dedicated and private workspace (free of distractions) that you can use to work from home and reside within 45 minutes of ENMAX’s Head Office (141 - 50th Ave SE, Calgary, AB). \nDemonstrated computer skills including the ability to learn new programs and systems and a minimum typing speed of at least 40 words per minute. If you have experience with SAP or similar software, that’s a bonus! \nFully flexible availability to be scheduled for rotational shifts during the call centre operational hours of 8AM-8PM Monday to Friday and 8AM - 4:30 PM Saturday, special scheduling accommodations not available \nWhat will make you successful in this role?\nTech savvy- You excel at navigating multiple computer systems and screens effortlessly and seamlessly\nYou’re highly articulate and comfortable interacting with others \nYou take pride in helping providing quality customer service, always approaching with professionalism, courtesy, and sound product knowledge \nSelf-Motivated and Growth-Oriented- You’re driven by a passion for continuous learning. You value constructive feedback and see coaching as an essential tool for personal and professional development \nHighly skilled in negotiation, problem resolution and relationship building, you know what it takes to excel in a rapidly changing environment. \nStrong consultative sales skills, with the ability to uncover customer needs, recognize opportunities, and recommend solutions that provide value\nYou thrive in challenging situations and are not easily discouraged. You have a knack for identifying issues and finding effective solutions quickly while being sensitive to customer needs \nProven ability to work effectively in a team environment and you value constructive feedback and see coaching as an essential tool for personal and professional development \nObviously, there are some other skills we’ll talk about at your interview, but the above is a good starting point. If you’re the person we’re looking for, make sure you apply by November 6th, 2026.\nENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation\nSalary: Customer Service Representative, Level B (Current CUPE 2026 rates)\n$28.91 - $30.72 - $32.53 - $34.33 - $36.14\nNote:\nThe starting rate for this position is $28.91 per hour and progresses to $36.14. \nAdditionally, this role offers benefits, pension, and a performance-based bonus from the first day of employment. \nLocation: Remote or ENMAX Place (141 - 50th Ave SE, Calgary, AB)\nENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.\nOther Important Information:\nMust be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID Two professional references will be requested. \nSkills-based testing will be required as part of the recruitment process for this role. \nThis job operates in a professional office environment and/or remote home office. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. \nIf we can provide accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions. \nEvery ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX. \nIn the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.\nPlease visit our \ncareers page\n to learn more about other opportunities at ENMAX Corporation.\n#LI-POST","description_format":"text","description_chars":8309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T05:48:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":46963,"is_top_pay":false},"html_url":"https://alion.io/job/enmax-customer-service-representative","json_url":"https://alion.io/job/enmax-customer-service-representative.json","meta":{"generated_at":"2026-11-02T14:10:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872080},"rest":"https://alion.io/mcp/rest/get_company?id=1872080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenmax-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenmax-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenmax-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enmax-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenmax-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3506902}},{"tool":"search_jobs","arguments":{"company":"enmax.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3506902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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