{"id":2000784,"url":"https://alion.io/job/enovapremier-network-and-it-support-analyst","title":"Network and IT Support Analyst","company":{"id":3908093,"name":"Enovapremier","domain":"enovapremier.com","url":"https://alion.io/company/enovapremier","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Ansible","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"MS SQL","optional":true},{"name":"npm","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-06T20:15:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T11:59:06Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"*This role will require an onsite presence at our Paris, KY facility 3-4 times a week*\nDescription\nThe Network and IT Support Analyst is responsible for maintaining network infrastructure and providing technical support to ensure reliable, secure, and efficient IT operations. This dual-focused role combines network management with end-user support, requiring both technical expertise in networking technologies and strong customer service skills to resolve a wide range of IT issues.\nKey Responsibilities\nMonitor, maintain, and troubleshoot network systems including routers, switches, firewalls, and wireless access points\nRespond to and resolve IT support tickets for hardware, software, and connectivity issues\nInstall, configure, and maintain network equipment and end-user workstations\nImplement security measures as directed by the Cybersecurity and Infrastructure Managers to protect network integrity and prevent unauthorized access\nProvide remote and in-person technical support to end users across the organization\nPerform regular network audits and updates to maintain compliance with security policies\nManage user accounts, permissions, and access rights across systems\nSupport custom applications necessary to run plant operations at EnovaPremier\nDocument network topology, support interactions, and technical procedures\nAnalyze network traffic and performance metrics to optimize system operations\nTrack IT assets and manage equipment lifecycle\nCollaborate with IT teams on projects requiring network and support expertise\nResearch and recommend technology enhancements to improve efficiency\nOther responsibilities and roles as assigned\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related field or equivalent experience\n2+ years of experience in network administration and/or IT support roles\nStrong knowledge of network protocols (TCP/IP, DHCP, DNS) and troubleshooting\nExperience with network hardware configuration (Dell, Juniper, Cisco or similar)\nProficiency in Windows operating systems and Microsoft Office suite\nUnderstanding of network security principles and implementation\nExperience with remote desktop support tools and ticketing systems\nStrong analytical and problem-solving skills\nExcellent communication abilities and customer service orientation\nPreferred Qualifications\nNetwork certifications such as CCNA, CompTIA, Network+, or equivalent\nTechnical support certifications such as CompTIA, A+, or ITIL Foundation\nExperience with Linux and Raspberry PIs\nKnowledge of scripting languages, such as Python and SQL\nKnowledge of automation tools, such as Ansible or PDQ\nAbility to support Microsoft SQL Server and run basic SQL queries\nKnowledge of network monitoring tools, such as PRTG or Solarwinds NPM\nExperience in a multi-site or enterprise environment\nWorking Conditions\nFull-time position, may require occasional evening or weekend work for maintenance or emergencies\nParticipation in on-call rotation for support at all locations\nMinimum 3-4 days per week on site. Expected to participate in daily plant touchpoint meetings when on site.\nMay need to travel from 10-25% to meet various business needs\nSome physical activity required (equipment installation, lifting up to 40 pounds)\nThe ideal candidate will be detail-oriented, adaptable, and able to balance both technical expertise and customer service excellence. 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