{"id":2355044,"url":"https://alion.io/job/enovis-customer-service-agent","title":"Customer Service Agent","company":{"id":5048,"name":"Enovis","domain":"enovis.com","url":"https://alion.io/company/enovis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:36:47Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-17T01:20:41Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Quem somos\nSOBRE A ENOVIS™\nA Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.\nWho We Are\nABOUT ENOVIS™\nEnovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.\nAs suas responsabilidades| What You'll Do\nPricing & Customer Master Data Specialist - DACH (Permanent, Full Time) | German and English\nLocation: Global Business Technology Hub - Lisbon, Portugal\nEnovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.\nPowered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.\n#CreatingBetterTogether\nwww.enovis.com\nAre you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?\nAs a key member of our Lisbon-based Customer Service and Master Data team, you will support the DACH business while collaborating with colleagues across our European direct markets to strengthen data quality, governance and service delivery.\nPosition Summary\nWe are seeking an experienced, detail-oriented Pricing & Customer Master Data Specialist to join our Lisbon-based team. In this role, you will maintain the accuracy, integrity and timely availability of pricing and customer master data across our systems and processes, supporting reliable order execution and a high-quality customer experience.\nYou will work closely with Sales, Finance, Customer Service, IT and other Master Data Management teams across European markets to resolve data issues, align processes, share best practices and support consistent data governance. Your contribution will help minimise pricing errors, improve data quality, strengthen controls and drive continuous improvement across the organisation.\nEssential Functions\nCreate, update and maintain customer master data and price lists in ERP and CRM systems, including Oracle and Salesforce\nValidate data for completeness, accuracy and compliance to prevent pricing and order-processing errors\nManage and document price deviations, approval workflows, promotional pricing and customer-specific exceptions\nRespond to data and pricing queries, investigate root causes and coordinate timely resolution of escalations\nEnsure compliance with company pricing policies, governance standards and documented controls\nCollaborate with Sales, Finance, Customer Service, IT and other stakeholders to manage cross-functional data dependencies and communicate changes clearly\nPartner with MDM colleagues across European markets to align master data standards, processes and governance\nShare best practices, support knowledge transfer and contribute to regional MDM initiatives and process harmonisation\nSupport system upgrades, testing and enhancements related to pricing and customer master data functionality\nProduce ad hoc analysis and reporting to identify trends, risks and improvement opportunities\nDrive continuous improvement and maintain clear, audit-ready process and quality documentation (QM)\nWhat We Need\n\nEducation, Experience and Eligibility:\nMinimum two years of experience in pricing, customer master data, customer service, order management or a related data-focused role\nDemonstrated experience supporting process improvement, data quality or governance initiatives\nLegally eligible to work in the EU and available for occasional international travel\nNative or fluent German at C2 level or equivalent, with English at B2 level or above in both written and spoken communication\nGeneral Skills and Competencies:\nStrong proficiency in Microsoft Office, experience with ERP and CRM systems( Oracle, Salesforce) or similar systems is highly advantageous\nStrong analytical and problem-solving skills, with the ability to identify trends and determine root causes\nHigh attention to detail and a structured, quality-focused approach to data handling\nStrong cross-functional collaboration and stakeholder-management skills, with the ability to work effectively across markets, cultures and time zones\nProactive, clear communication style and confidence coordinating with regional and global teams\nAbility to prioritise multiple activities and adapt in a fast-paced, evolving environment\nStrong organisational skills, accountability and a collaborative team mindset\nCommitment to ethical conduct, cultural awareness and continuous improvement\nWhat We Offer\n\nJoin a global team of more than 7,000 employees empowered to Create Better Together™\nMake a meaningful contribution to healthcare providers, patients and the communities we serve\nReceive a comprehensive and competitive benefits package\nAccess professional development and career-growth opportunities within a global organisation\nBenefit from the stability and resources of a well-established, fast-growing multinational company\nWork in modern Lisbon offices with nearby amenities and excellent public-transport access\nBe recognised for your engagement, contribution and commitment to improvement\nEnjoy a hybrid working model combining office and remote work\nApply now and become part of a company that's redefining the future of healthcare technology!\nDeclaração de Igualdade de Oportunidades\nNa Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa.\nEste compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.\nEqual Employment Opportunity\nAt Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.","description_format":"text","description_chars":8035,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities","Hybrid work","Professional development"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Orthopedic & Spine Implants","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-12T14:36:47Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.628,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:52","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/enovis-customer-service-agent","json_url":"https://alion.io/job/enovis-customer-service-agent.json","meta":{"generated_at":"2026-10-19T15:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5048},"rest":"https://alion.io/mcp/rest/get_company?id=5048"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenovis-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenovis-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenovis-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enovis-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenovis-customer-service-agent"}]}