{"id":1154695,"url":"https://alion.io/job/enovis-customer-service-representative-3","title":"Customer Service Representative","company":{"id":5048,"name":"Enovis","domain":"enovis.com","url":"https://alion.io/company/enovis","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":0.81,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:44:38Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:47:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nABOUT ENOVIS™\nEnovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.\nWhat You'll Do\nCustomer Service Representative\n\nEnovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.\nPowered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.\n#CreatingBetterTogether www.enovis.com\nAre you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?\nAs a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.\nPosition Summary\nWe’re looking for a passionate and energetic Customer Service Representative to join our team. In this role, you’ll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care.\nAs a Customer Service Representative, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.\nEssential Functions\nReceive and process incoming customer orders accurately\nCommunicate order and fulfillment issues to field Sales and Customers\nEnsure record accuracy by maintaining data integrity during the order entry process\nManage orders from entry through delivery, resolving billing issues promptly\nCollaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information\nIdentify and suggest process improvements and contribute to knowledge base updates\nSupport fellow Customer Service team members as needed\nFollow up on internal holds related to customer credits\nApply proper complaint handling procedures and understand stakeholder roles\nProvide daily phone support and maintain voice communication activity\nOversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery\nManage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication\nMonitor team KPIs, performance SLA’s, and identify training needs\nA strong team player, capable of influencing and engaging effectively at all organizational levels\nHighly adaptable and flexible, capable of adjusting to changing priorities\nWhat We Need Education, Experience and Eligibility:\nMinimum 2+ years of experience in a customer service role\nProven track record driving process improvement initiatives\nMust be legally eligible to work in the UK and able to travel internationally\nGeneral Skills and Competencies:\nExcellent verbal and written communication skills.\nStrong interpersonal skills with aptitude in building relationships with professionals of all levels.\nExperience working with ERP systems: Oracle, Salesforce preferable.\nStrong command of MS Office Suite incl SharePoint, MS 365 and Teams.\nAccurate and timely execution with a solution-based approach.\nMulti-task, embrace change and innovate in a fast-paced environment.\nAnalyze data to identify trends and root cause issues.\nAdapt in a dynamic work environment and make independent decisions.\nVersatility, attention to detail, organizational skills, and team-work spirit.\nRepresent the company professionally, ethically, and morally demonstrating cultural awareness, always.\nWork closely with regional and global teams to optimise processes and improve system\nWhat We Offer\nYou’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.\nYou’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.\nYou’ll enjoy a comprehensive and competitive benefits package.\nAccess professional development opportunities and career growth within a global corporate structure.\nEnjoy stability and resources provided by a well-established, fast growing multinational company.\nWork in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.\nYou’ll work hard and have fun doing it!\nYou will be recognized for your engagement.\nHybrid office/ remote home office regime.\nIf you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!\nEqual Employment Opportunity\nAt Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.","description_format":"text","description_chars":6311,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Devices"],"lifecycle":[{"event":"open","at":"2026-09-23T19:44:38Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/enovis-customer-service-representative-3","json_url":"https://alion.io/job/enovis-customer-service-representative-3.json","meta":{"generated_at":"2026-09-25T01:26:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1434,"day_limit":5000,"remaining_today":3566,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}