{"id":2984237,"url":"https://alion.io/job/enphase-energy-senior-engineer-nice-cxone","title":"Senior Engineer, NICE CXone","company":{"id":58551,"name":"Enphase Energy","domain":"enphase.com","url":"https://alion.io/company/enphase-energy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-21T08:14:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T16:09:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. \nJoin our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!\nThis role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.\nAbout the Role\nJoin Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments.\nWhat You Will Be Doing\nDesign, configure, and support NICE CXone Dialer campaigns (Predictive, Progressive, Preview, Agentless)\nDevelop and enhance IVR workflows using NICE CXone Studio for self-service and intelligent routing\nManage skills, queues, and routing strategies to optimize contact center operations\nBuild and maintain integrations with Salesforce and enterprise systems (APIs, CTI, workflows)\nConfigure and support AI capabilities such as Agent Assist, Interaction Analytics, and intelligent routing\nMonitor system performance, troubleshoot issues, and ensure high availability of contact center services\nAnalyze KPIs and recommend automation and performance improvements to enhance CX and agent productivity\nWho You Are & What You Bring\n3+ years of hands-on experience in NICE CXone administration, Dialer, and IVR development\nStrong expertise in Salesforce integration, CTI, and API-based integrations (REST/SOAP)\nSolid understanding of ACD, routing strategies, and contact center technologies\nExperience with AI-driven CX capabilities (Copilot, analytics, virtual agents) is a plus\nExposure to cloud contact center solutions, middleware (e.g., Boomi), and omnichannel platforms\nStrong troubleshooting, analytical, and problem-solving skills\nExcellent communication skills with the ability to collaborate with business and technical stakeholders","description_format":"text","description_chars":2644,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-21T08:14:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/enphase-energy-senior-engineer-nice-cxone","json_url":"https://alion.io/job/enphase-energy-senior-engineer-nice-cxone.json","meta":{"generated_at":"2026-10-26T19:04:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58551},"rest":"https://alion.io/mcp/rest/get_company?id=58551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenphase-energy-senior-engineer-nice-cxone"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenphase-energy-senior-engineer-nice-cxone"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenphase-energy-senior-engineer-nice-cxone"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enphase-energy-senior-engineer-nice-cxone\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenphase-energy-senior-engineer-nice-cxone"}]}