{"id":3530901,"url":"https://alion.io/job/enpowered-dispatch-operator","title":"Dispatch Operator","company":{"id":3784158,"name":"EnPowered","domain":"enpowered.com","url":"https://alion.io/company/enpowered-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kitchener, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":1910},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T16:00:48Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T15:03:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About EnPowered\nElectricity grids are under more pressure every year. Demand is rising with electrification and reshoring, heat waves push peak usage higher, and more of our supply comes from intermittent wind and solar that rise and fall with the weather. To support our economy as we transition to cleaner energy, grids need flexibility: customers who can store energy when it is plentiful and/or reduce their draw when the grid is stretched.\nEnPowered makes that flexibility simple and profitable for businesses. We support hundreds of large commercial, industrial, and institutional businesses in Ontario and the U.S., helping them to avoid costly price spikes. Together they save $50-100M a year, while reducing their demand when the grid needs it most.\nWe also control the largest fleet of behind-the-meter battery assets in Canada. For industrial sites that need reliable backup power, we install batteries at no upfront cost, then own and operate them in energy markets on the customer’s behalf. The customer gets resilience and lower energy costs without changing how they run their business.\nOur vision:Every business and home is actively participating in the electricity grid.\nOur mission:Enabling a profitable transition to sustainable energy.\nHow we work\nSmall team, clear ownership.We are a small team, split into five cross-functional capability teams. The people who build our tools work directly with the people who use them, and everyone knows which outcomes they are responsible for. \nAI is part of everyone's job.We get a lot done for a team our size, partly because everyone uses AI to solve their own problems. Everyone has access to all of our data and the latest AI models, and is expected to use them to excel in their role.\nWe move fast and improve constantly. We set ambitious goals every quarter, break them into monthly milestones, and check progress as a team every week. We would rather ship something useful this week and improve it next week than wait for perfection. This allows us to learn quickly, adapt on the fly, and move faster than other companies.\nThe role: Dispatch Operator\nOur customers save money by changing when and how they use electricity. As our Dispatch Operator, you will be part of the team owning every market event we manage on their behalf, with one goal: maximize their savings while minimizing disruption to their operations. That covers coincident peaks, demand response, monthly demand charges, and energy arbitrage across IESO, PJM, and NYISO, with more markets coming. More and more, it also means directly controlling batteries in the field as energy markets keep changing.\nThe companies that win in this market are the ones that adapt fastest, so you will be expected to use AI to stay at the cutting edge. Our peak calling agent already analyzes forecasts, weather, and grid conditions, recommends decisions, and drafts customer notifications. You will run tools like this in live events, challenge their recommendations, and keep improving them so we keep beating the market for our customers.\nWhat you'll do\nManage market events from start to finish. Monitor market conditions, decide when and how customers should respond, and run each event from the first alert to the all clear. You will start as part of the team making these calls and grow into the primary decision-maker.\nCall coincident peaks.Identify likely peak days and hours in IESO (Ontario 5CP), PJM, and NYISO using forecast models, weather data, and grid operator reports.\nRun demand response events.Assess IESO capacity auction events and the growing number of utility demand response programs.\nDecide what to pass on to customers, and manage activations through to settlement.\nKeep registrations, bids, and auction submissions on track.\n\nManage unique, customer-specific opportunities. Each site has its own equipment, operating limits, and savings opportunities. Find them, build a plan for each customer, and carry it out using batteries and flexible loads, without compromising the commitments we've made to that customer.\nControl assets through our energy management system (EMS). Dispatch batteries directly, set and monitor operating limits, and work with our engineering team to improve these tools over time.\nKeep customers informed. Make sure every event notification is accurate, on time, and tells customers exactly what to do.\nTrain our AI tools. Review the agent's recommendations and drafts, correct them, and record your reasoning so they improve. Test them against historical events and suggest new data they need.\nReview results and find new opportunities.After every event and every season, compare decisions with outcomes and turn what you learn into better procedures and tools.\nTrack new programs, rule changes, and market opportunities, and bring recommendations to the team.\n\nWhat you bring\nRequired\nTwo to five years in the energy sector, such as utility operations, grid or system operations, dispatch, or energy services.\nA solid understanding of electricity markets and commercial electricity bills, including wholesale prices, capacity, coincident peaks, demand charges, and demand response.\nComfort making decisions from forecasts, weather data, and probabilities rather than certainties.\nCalm, decisive judgment under time pressure.\nPrecise written communication, because customers act on what you send.\nDaily use of AI tools, the habit of checking their output, and an interest in building your own.\nAvailability for early mornings, evenings, and some weekends during peak seasons.\nA drive to become a recognized expert in market operations. This role grows in depth and responsibility rather than in people management.\nNice to have\nDispatch experience with batteries, generators, or other distributed energy resources.\nExperience with an EMS or SCADA system.\nKnowledge of Ontario's renewed market (day-ahead market and OZP), PJM, or NYISO.\nExperience with the IESO capacity auction or Ontario's Industrial Conservation Initiative (Class A).\nPython or SQL for working with price, forecast, and interval data.\nA background in meteorology or weather forecasting.\nWhat success looks like\nFirst 30 days:you understand the markets and programs we operate in, the operating limits of our customers' sites, and how our AI tools reach their recommendations. You have shadowed events and run the full notification sequence on test events.\nFirst 90 days:you are running events in at least one market as part of the decision team, with AI-drafted notifications that need only minor edits. You have made at least one improvement to our procedures or tools.\nFirst 12 months:you are the primary decision-maker for most events across our markets. Battery dispatch through the EMS is routine, and you have brought at least one new market opportunity to the team.\nWhat we offer\nRewarding work that directly shapes how Ontario's grid uses flexible energy.\nA competitive salary and stock options.\nHealth benefits.\nFlexible schedules,a work-from-home environment, and a generous vacation policy.\nRegular team events, including quarterly team onsites.\nHow to apply\nTell us briefly about a time you made an important decision with incomplete information, and how it turned out.\nEnPowered is an equal opportunity employer. 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