{"id":4071605,"url":"https://alion.io/job/enpulsion-it-support","title":"IT Support","company":{"id":54777,"name":"ENPULSION","domain":"enpulsion.com","url":"https://alion.io/company/enpulsion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2918,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":39048},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T09:39:20Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T01:44:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Overview\nENPULSION is looking for an IT Support Specialist (f/m/x) to join our growing team in Vienna. In this role, you will provide technical support to employees, manage IT systems and devices, and help ensure reliable IT services across the organization.Key Responsibilities:\nMonitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests. \nProvide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance. \nDiagnose and resolve technical problems involving workstations, printers, applications, and user accounts. \nPerform system imaging, configuration, and deployment of end-user devices following company standards. \nManage user lifecycle processes, including account creation, modification, deactivation, and license administration. \nAdminister and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives. \nSupport enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms. \nParticipate in IT infrastructure projects, upgrades, and system migrations as assigned. \nLiaise with third-party vendors and service providers for escalations, procurement, and issue resolution. \nMaintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle. \nEnsure compliance with IT security and data protection policies during all support and system activities. \nDocument procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.\nType of contract: Full time position with 38.5 hours/week\nSalary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.\nYour profile\n2+ years of relevant working experience in a corporate IT environment supporting users. \nDetailed desktop operating system knowledge/experience with Windows. \nStrong knowledge of desktop hardware. \nInfrastructure knowledge/experience (Active Directory, DNS, DHCP). \nProfessionalism and ownership in handling service requests and system maintenance. \nStrong customer service focus with a proactive and approachable attitude. \nA collaborative attitude with the ability to work independently when required. \nFamiliarity with IT service desk tools and best practice standards. \nExcellent written and spoken communication in English. \nWhy us?\nAt ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.Our benefits include:\n25 days of paid vacation\nChoice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining\nRole-dependent FlexTime and home office options\nMonthly team lunches and regular team-building events\nLearning & development budget to support your continued growth\nFirmenradl - Bike Leasing Program\nOffice located at VIE Airport City with access to:FitFabrik Fitness Center\nAirport Health Center\nShops, restaurants, and Crew Shop discounts\nVIE Community App for news and deals","description_format":"text","description_chars":3384,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-11T13:41:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":39048,"is_top_pay":false},"html_url":"https://alion.io/job/enpulsion-it-support","json_url":"https://alion.io/job/enpulsion-it-support.json","meta":{"generated_at":"2026-11-13T04:52:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54777},"rest":"https://alion.io/mcp/rest/get_company?id=54777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenpulsion-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenpulsion-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenpulsion-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enpulsion-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenpulsion-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4071605}},{"tool":"search_jobs","arguments":{"company":"enpulsion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4071605},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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