{"id":1352815,"url":"https://alion.io/job/ensemble-arts-philly-group-sales-representative","title":"Group Sales Representative","company":{"id":1776021,"name":"Ensemble Arts Philly","domain":"ensembleartsphilly.org","url":"https://alion.io/company/ensembleartsphilly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T13:35:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-13T01:55:14Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Title: Group Sales Representative\nDepartment: Audience Services\nReports to: Audience Services Manager\nSummary:\nThe Philadelphia Orchestra Group Sales Representative provides ticketing, customer service and administrative support for audience development and group sales efforts for The Philadelphia Orchestra, Ensemble Arts Presents, Broadway, and Facilities Sales performances. The Group Sales Representative will work closely with the Audience Development Manager to ensure successful development and stewardship of relationships with group leaders, guests, and audience development prospects. They must maintain constant focus on exceptional customer experience and act as a poised representative of the Philadelphia Orchestra and Ensemble Arts.\nThe Philadelphia Orchestra Group Sales Representative also performs the responsibilities of an Audience Services Representative and is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater. We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues.\nResponsibilities are split 50% Philadelphia Orchestra Group Sales work and 50% Audience Services work.\nEssential Functions:\nMeet and exceed Audience Services Customer Service Standards.\nProvide excellent customer service to all patrons and clients with a focus on group sales, creating connections and maximizing sales.\nPromote upcoming shows by completing customer service calls.\nCoordinate payment processing and distribution of tickets.\nSubmit group payments to the box office for processing.\nFollow up on declined payments and collections.\nMonitor and ensure the timely response to emails in the group sales inbox.\nMaintain accurate and complete contract records.\nComplete weekly group sales reports.\nActively upsell additional enhancements such as parking and dining.\nProvide timely responses to guest requests for information received by mail, phone, email and chat, as well as assist in preparation of mailings and other communications with guests.\nCreate Customer Service Issue records for all guests’ compliments, complaints or out of the ordinary situations or comments.\nLead and support group sales processing training efforts for Audience Services staff.\nAssist Audience Services staff with group sales questions.\nProvide occasional support for audience development efforts as directed by Audience Development Manager.\nProvide overflow support for Audience Services when group sales activity allows.\nMonitor Groups and Ticket Donation inboxes.\nAssist Marketing with fulfillment of donation comp program tickets.\nAssist guests who have won donation ticket vouchers with voucher redemption.\nAnswer non-profit inquiries about ticket donations and fulfilling requests.\nOther duties as assigned.\nEducation and Experience\nHigh school diploma or equivalent required. Associate’s degree preferred.\nOne year of customer service in a retail, call center, and/or performing arts environment.\nPrior ticketing experience desired.\nExperience working with diverse audiences and accessibility is a plus.\nTessitura experience preferred\nCustomer Service experience preferred\nKnowledge/Skills/Abilities:\nExhibits exceptional teamwork: including flexibility, respect, honesty and tact.\nVisible leadership skills and a desire to adapt and advance in an evolving organization.\nDelivers superior customer service and connects with patrons.\nDedication towards Same Call Resolution and ability to de-escalate conflict. \nStrong communication skills and confident decision-making abilities.\nMust act as an advocate for guests, display ownership of issues and communicate patron feedback trends to inform and better serve clients.\nReceptive to coaching and feedback and proactive in desire to improve individually and as a team.\nExcellent product knowledge, resourcefulness, and organization.\nStrong computer skills with emphasis on data entry and Office 365 proficiency.\nSuperb time management, with an understanding that tardiness and absenteeism have a negative impact on the team, patrons, and clients.\nEnvironment, Physical Demands and Other Conditions:\nAudience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following a probationary period. All team members will work both in-office and remote shifts. Team members will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email, and online chat.\nNights, weekends, and holidays required.\nOffice environment.\nAbility to navigate 5 city blocks to attend meetings.\nResume and cover letter are required when applying for this position.\nAbout The Philadelphia Orchestra and Ensemble Arts Philly\nThe Philadelphia Orchestra and Ensemble Arts Philly (POEA) bring together one of the world’s preeminent orchestras with the iconic venues that have anchored Philadelphia’s cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, POEA serves as a cornerstone of the city’s artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.\nRepresenting both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, POEA presents more than one-thousand events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region’s communities. Through innovative programming, robust educational initiatives, deep commitment to diverse communities, and expanding digital platforms, POEA acts as a convener and civic partner-bringing people together, fostering dialogue, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.\nThe Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.\nEmployees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. POEA strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.","description_format":"text","description_chars":7144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Secondary Education","Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-09-27T19:51:34Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.575,"p_room":0.55,"age_days":38,"expected_fill_days":26,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ensemble-arts-philly-group-sales-representative","json_url":"https://alion.io/job/ensemble-arts-philly-group-sales-representative.json","meta":{"generated_at":"2026-10-13T02:46:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1776021},"rest":"https://alion.io/mcp/rest/get_company?id=1776021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fensemble-arts-philly-group-sales-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fensemble-arts-philly-group-sales-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fensemble-arts-philly-group-sales-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ensemble-arts-philly-group-sales-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fensemble-arts-philly-group-sales-representative"}]}