{"id":3857481,"url":"https://alion.io/job/ensemble-performing-arts-educational-road-representative-full-time","title":"Educational Road Representative (Full-Time)","company":{"id":2796534,"name":"Ensemble Performing Arts","domain":"ensembleschools.com","url":"https://alion.io/company/ensembleschools","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":42,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T22:12:50Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T18:07:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Dallas Strings\nFor more than two decades, Dallas Strings has proudly served North Texas as a family-owned business dedicated exclusively to orchestra programs. As the region's largest orchestra-only rental company, we have remained committed to supporting local school orchestras through hands-on involvement, advocacy, and exceptional service. Our experienced, close-knit team and specialized repair shop have enabled us to make a lasting impact on the orchestra community while providing personalized support to students, families, and educators.\nIn March 2026, Dallas Strings became part of National Educational Music Company (NEMC), expanding our ability to serve music programs while maintaining the local relationships and expertise that have defined our business for more than 20 years. NEMC, a member of Ensemble Performing Arts, supports school music programs nationwide through a network of affiliated dealers and company-owned locations. We provide instrument access through rentals, along with the service and support schools need to keep programs running and accessible for students.\nTogether, Ensemble and NEMC connect schools, educators, and families, into one coordinated system. By working across these groups, we help expand access to instruments, instruction, and ongoing participation in music.\nNEMC serves as the operational backbone behind this work-partnering directly with educators and dealers to ensure students can get instruments, stay in programs, and continue playing. We help connect what students need to start and stay in music.\nFor more than 60 years, NEMC has partnered with educators and dealer communities across the country, building long-standing relationships that support school music programs nationwide.\nMission of This Role\nThe Educational Road Representative is responsible for building and supporting strong local music programs in North Texas. As the primary field service and relationship owner, you work directly with music educators, and rental customers to ensure programs and students are supported and positioned for growth.\nYou are responsible for managing and growing your territory-prioritizing where to focus, building strong local relationships, and providing maintenance services for rental instruments.\nYou help connect school programs, instrument access, and local partners so more students can start music and stay engaged. Through consistent communication, follow-up, and problem solving-both in person and remotely-you make sure educators have what they need and students have access to instruments, and the support that helps them succeed.\nWhen not on the road, you will provide in-store customer support, handle phone inquiries, and perform instrument refurbishments to maintain outstanding customer satisfaction.\nSuccess in this role is measured by:\nTerritory rental growth\nEducator engagement and satisfaction\nCustomer satisfaction\nRental Refurbishment Rate\nWhat You Own\nSchool & Educator Relationships\nBuild strong, long-term relationships with music educators, district leaders, and school administrators\nServe as the primary point of contact for school music programs in your territory\nSupport orchestra programs through consistent communication and follow-up\nMake sure educators feel supported, informed, and connected to the resources they need\nTerritory Planning & Field Activity\nBuild and manage a clear territory plan aligned to school calendars and key seasonal Moments\nGrow instrument rentals by working closely with educators and engaging families\nMaintain a strong presence through weekly school visits (based on rental service need) and ongoing communication (in-person and remote)\nPlan and support events such as recruitment nights, instrument trial events, and parent nights\nTrack activity, follow up consistently, and keep clear visibility into your pipeline and priorities\nWork with internal teams to coordinate instrument delivery, repairs, and service support\nService & Program Support\nAct as the main point of coordination between schools, rental customers, and internal teams\nHelp resolve issues related to rentals, repairs, and equipment in a timely and professional way\nHelp ensure programs run smoothly by coordinating logistics and communication for the pickup and delivery of school-owned instruments requiring repair\nIdentify and escalate larger school opportunities (such as school-owned instrument Purchases & Repairs)\nStore Operations & Customer Service\nProvide exceptional customer service by assisting in-store customers and responding to phone inquiries in a professional and timely manner\nAssist with the refurbishment, maintenance, and preparation of returned rental instruments\nLead the preparation, processing, and delivery of new rental reservations for fall school delivery, ensuring the correct instruments and accessories are delivered on time\nAny other needs as determined by management\nWhat Success Looks Like\nIn this role, you build and grow a high-performing territory where music programs are supported, relationships are trusted, and more students are participating in music.\nYou consistently:\nGrow and protect rental revenue across your territory\nBuild strong, trusted relationships with music educators and become a go-to partner\nStay organized, follow through on commitments, and quickly address issues as they come up\nCreate a positive reputation with educators, partners, and internal teams\nEfficiently identify the greatest needs of the business when not on the road and assist in in-store customer service, phone calls, and rental refurbishment\nWho You Are\nYou are a relationship-driven, field-focused professional who enjoys working directly with schools and local partners.\nYou:\nBuild trust through consistency, follow-through, and clear communication\nTake ownership of your territory and are motivated by growing and improving your territory over time\nMaintain a strong service mindset with a focus on results and outcomes\nAre comfortable working independently and making decisions in the field\nStay organized, manage your time well, and follow through on details\nCommunicate effectively across in-person, phone, and digital channels\nEnjoy solving problems and helping educators and partners be successful\nTo Join Dallas Strings\nWe are looking for a team player who brings a mix of relationship-building, organization, and a strong understanding of how school music programs operate.\nYou:\nHave experience working with music educators, schools, or in a relationship-based service or account management role\nUnderstand how school instrumental music programs work, including seasonal cycles and recruitment periods\nAre comfortable working with orchestral instruments\nCommunicate clearly and stay organized in a fast-moving, field-based role\nHold a valid driver’s license and are comfortable traveling within your assigned territory\nAre able to lift and transport instruments and equipment (up to 50 lbs)\nBachelor’s degree in Music Education, Music Performance, Business, or equivalent experience\nWhy Join Dallas Strings\nIn this role, you are directly helping build and sustain local music programs in your community- working with educators, partners, and schools to make sure more students can start and stay in music.\nYou will be part of a team that is focused on supporting educators, strengthening local partnerships, and improving access to instruments, lessons, and program support.\nWe provide the tools, structure, and support-you bring the ownership, focus, and execution to build and grow your territory.\nWe offer:\n$45,000 - $55,000 base salary annually.\n401(k) with company match\nPaid time off and holidays\nOpportunities for professional development and career growth\nA culture focused on service, accountability, and continuous improvement\nThe posted salary range is provided in compliance with applicable laws and may vary based on location, experience, and qualifications. Total compensation will depend on individual performance and territory growth.\n_______________________________________________________________________________________________________________\nEnsemble Performing Arts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability status, or genetic information. Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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