{"id":2474364,"url":"https://alion.io/job/enseo-vp-product","title":"VP, Product","company":{"id":2077967,"name":"Enseo","domain":"enseo.com","url":"https://alion.io/company/enseo","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":149000,"max_usd":284000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":729},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false}],"status":"live","first_seen_at":"2026-08-24T15:33:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-27T17:59:52Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Company Overview:\nAt Enseo, we’re redefining what hospitality technology can be.\nWe provide the technology for modern hospitality - helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and unlock new revenue opportunities.\nFrom in-room entertainment and reliable connectivity to guest engagement and property-wide insights, Enseo’s platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across over 330,000 rooms.\nPosition Overview:\nThe Vice President of Product owns Enseo's in-room entertainment and managed network product lines. This role is accountable for what Enseo sells, how it is packaged and priced, what it costs to deliver at the property level, and what is required for hotel brands and ownership groups to certify it for deployment. The VP defines product direction and requirements; Systems Engineering implements and deploys against those requirements. The role therefore succeeds through specification quality, technical credibility, and cross-functional influence rather than through direct engineering authority. The VP partners with Systems Engineering, Field Operations, Customer Support, Sales, Marketing, Customer Success and Finance, and is measured on recurring revenue attach, product margin, certification delivery, specification quality, and the commercial performance of both portfolios.\nWhat You’ll Do\nProduct Strategy and Portfolio Governance\nDefine and maintain the multi-year roadmap for both product lines, sequenced against the bookings plan, certification milestones, and margin targets\nOwn platform lifecycle decisions including rationalization, migration paths, and end-of-life planning across the deployed base\nBuild investment cases for major product spend with stated payback and reporting against outcomes\nEvaluate emerging technologies, partnerships, and adjacent capability against portfolio fit and delivery cost\nMaintain portfolio-level visibility on cost, margin, adoption, and technical debt for executive reporting\nIn-Room Entertainment\nOwn the entertainment platform roadmap including guest-facing experience, device platforms, and smart display integrations\nOwn display and set-top hardware strategy including supplier qualification, cost negotiation, transition planning, and bill of materials management\nManage content and streaming partnerships and the commercial terms supporting them\nDefine guest engagement capability including casting, in-room information and messaging, and the analytics that demonstrate value to owners and operators\nEnsure platform design reflects installation efficiency, supportability, and total cost of ownership across the deployed base\nGrow recurring service attach on entertainment hardware sales through packaging and commercial structure\nManaged Network and High-Speed Internet Access\nArchitecture and Standards\nOwn standard network reference architectures by property archetype, each with a defined bill of materials, deployment model, and target margin\nSet network platform standards across the supported vendor estate, including cloud-managed and controller-based deployment models\nDefine wireless design standards covering coverage, capacity, and RF planning across guest rooms, corridors, public space, meeting space, and outdoor areas\nDefine wired standards covering segmentation, addressing, power over Ethernet planning, switching, and cabling infrastructure\nMaintain the hardware qualification pipeline as vendor platforms and wireless standards advance\nGuest Access and Security\nDefine guest access capability including authentication, bandwidth tiering, device isolation, and conference and event services\nDefine network segmentation and security requirements to customer and PCI standards\nOwn the product side of customer security review, penetration test remediation, and security documentation\nService Economics\nOwn the fully loaded delivery cost model and the pricing structure built on it, in partnership with Finance\nOwn bandwidth and circuit economics including sizing methodology, carrier and aggregator relationships, redundancy design, and cost per room\nManaged Service Productization\nDefine the managed service offering including monitoring coverage, proactive fault detection, and customer-facing reporting\nDefine service level commitments and the measurement methodology behind them\nDefine the data structure and support taxonomy required to report against service level commitments, in partnership with Customer Support\nEstablish managed services as a distinctly packaged, separately priced offering rather than an unpriced attachment to hardware\nBrand Certification and Standards Programs\nServe as the single accountable owner for customer technology certification programs across both product lines\nOwn the technical content of RFI and RFP responses and the product commitments made within them\nMaintain the certification calendar and its dependencies to the bookings plan, with visible status to the executive team\nEnsure product design anticipates certification, security, and brand standards requirements rather than remediating after submission\nBuild and maintain relationships with brand technology organizations as the standing product counterpart\nPackaging, Pricing and Commercial\nOwn product packaging, pricing structure, and recurring revenue attach strategy with Sales, Marketing and Finance\nEstablish pricing discipline that indexes to underlying cost movement rather than fixed escalation alone\nSupport configure-price-quote and itemized quoting initiatives so quoted and realized margin can be compared by line\nPartner with Sales Engineering on technical feasibility and cost alignment during scope development\nMaintain product content, positioning, and competitive differentiation in partnership with Marketing\nEngineering Interface and Deployment Readiness (Influence-Based Model)\nTranslate product direction into requirements and specifications of sufficient quality that Systems Engineering can implement without rework or interpretation\nEstablish and maintain the requirements intake, prioritization, and acceptance process with Systems Engineering\nOwn design-to-deployment handoff standards and documentation requirements so field teams receive complete, buildable packages\nDefine product acceptance criteria and deployment readiness gates for new product introductions and major releases\nPartner with Field Operations and Project Management so product decisions reflect actual installation cost, labor content, and first-time quality\nPartner with Customer Support on supportability, known-issue management, and support readiness ahead of release\nOperate effectively without direct engineering authority, earning technical credibility with Systems Engineering as the primary means of influence\nCustomer and Market Engagement\nRepresent the product portfolio directly to hotel brands, ownership groups, management companies and strategic customers\nServe as the product voice in customer business reviews, executive briefings, and competitive pursuits\nMaintain structured competitive and market intelligence across both product lines\nRepresent customer and field requirements in internal prioritization forums with evidence rather than anecdote\nReporting and Continuous Improvement\nEstablish the product reporting cadence covering roadmap status, certification milestones, attach rate, margin by line, and cost per room\nBuild executive-level reporting suitable for COO, executive team, and board reporting cycles\nDrive continuous improvement against top cost drivers, top defect categories, and top support volume drivers\nBuild the Product function over time, defining roles and sequencing hires as portfolio scope justifies\nKey Performance Indicators\nRecurring Revenue Attach Rate on New Bookings\nProduct Gross Margin by Line, Quoted versus Realized\nFully Loaded Cost per Room by Product Line\nCertification Milestones Delivered on Committed Date\nManaged Services Revenue as a Share of Recurring Revenue\nRoadmap Commitment Accuracy\nSpecification Quality (requirements accepted by Systems Engineering without rework)\nDeployment Readiness Gate Pass Rate for New Product Introductions\nPlatform Rationalization Progress against the Deployed Base\nProduct-Attributable Support Volume and Defect Trend\nWin Rate on Technically Qualified Pursuits\nWhat We’re Looking For\nRequired\nTwelve or more years of progressive product leadership, with at least five owning a product line involving physical deployment into customer premises\nDemonstrated enterprise networking depth, with direct ownership or architecture of multi-site networks. Must include wireless design in high-density and high-attenuation environments, RF planning and site survey, segmentation and addressing design, guest access, firewall and edge security, PCI scoping, and bandwidth and circuit economics\nHands-on working knowledge of enterprise wireless, switching, and edge security platforms (Ruckus, HPE Aruba, Fortinet, Cisco Meraki, Juniper Mist, or comparable) across both cloud-managed and controller-based deployments\nExperience productizing a managed or operated service including monitoring coverage, service level definition, and customer-facing reporting\nHardware lifecycle ownership including supplier qualification, cost negotiation, end-of-life transitions, and bill of materials management\nDirect accountability for a gross margin or P&L line, with a demonstrated structural margin improvement the candidate designed and delivered\nExperience delivering a product through a large enterprise customer's certification or technology standards program where the customer held approval authority\nDemonstrated ability to drive outcomes through a peer engineering function without direct reporting authority\nAbility to write requirements and specifications at a level of precision that engineering can build from directly\nProven ability to translate product and cost data into executive narratives and board-ready reporting\nWillingness to operate as a working leader before a team is built\nBachelor's degree in Engineering, Computer Science, Business or a related field, or equivalent professional experience\nPreferred\nHospitality technology background, or an adjacent multi-site operated environment such as gaming, senior living, healthcare, student housing, or multifamily\nExperience with display platforms, set-top devices, or embedded consumer hardware in a commercial deployment context\nExperience with monitoring and observability platforms (Datadog, SolarWinds, LogicMonitor, PRTG, or comparable)\nExperience with NetSuite, HubSpot, or comparable ERP and CRM platforms as sources of product and cost data\nExperience supporting a configure-price-quote implementation or comparable initiative requiring clean item and cost data\nExperience in a private equity backed business reporting against a defined set of operating priorities\nRelevant networking certification (CWNA, CWDP, CCNP, or comparable)\nMBA or comparable commercial training\nPhysical requirements:\nWorking Conditions: This is a full-time hybrid/remote office environment. Some travel may be required.\nPhysical Activities: Occasional standing, stooping, and lifting up to 15 pounds\nPhysical Demands: Prolonged periods of sitting at a desk, working on a computer, and speaking on a telephone. Frequent repetitive motions\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.","description_format":"text","description_chars":11708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T20:50:36Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.28,"age_days":63,"expected_fill_days":26,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/enseo-vp-product","json_url":"https://alion.io/job/enseo-vp-product.json","meta":{"generated_at":"2026-10-27T19:05:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2077967},"rest":"https://alion.io/mcp/rest/get_company?id=2077967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenseo-vp-product"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenseo-vp-product"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenseo-vp-product"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enseo-vp-product\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenseo-vp-product"}]}