{"id":2168801,"url":"https://alion.io/job/ensono-applications-support-specialist","title":"Applications Support Specialist","company":{"id":3084,"name":"Ensono","domain":"ensono.com","url":"https://alion.io/company/ensono","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-09T09:13:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T20:28:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Key Responsibilities\nIncident & Problem Management\nLead major incident (MI) bridges and restore service with minimum business impact.\nHandle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.\nOwn technical RCAs, drive long-term and systemic remediation.\nIdentify recurring failure patterns and risks.\nReliability Engineering\nApply SRE principles: SLIs/SLOs, error budgets, resilience patterns.\nTune JVM parameters, analyze thread/heap dumps, and improve performance.\nInfluence application architecture for fault tolerance, scalability, and recoverability.\nValidate DR readiness, failover behavior, and resilience testing outcomes.\nChange, Release & Risk\nProvide technical approval and risk assessment for high-risk changes.\nEnforce operational readiness for new apps and major releases.\nEnsure changes meet audit, compliance, and regulatory expectations.\nAutomation, Monitoring & Observability\nBuild advanced automation using Shell/Python/PowerShell.\nDevelop frameworks for health validation, automated recovery, and compliance checks.\nDefine observability standards; optimize alerts and improve MTTR.\nLeadership & Mentorship\nMentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.\nAct as a trusted technical advisor to stakeholders and leadership.\nSkills & Qualifications\nTechnical (Mandatory)\nStrong knowledge of application architecture, distributed systems, and middleware.\nJava expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.\n.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.\nStrong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).\nAdvanced SQL and understanding of databases; Autosys (or equivalent scheduler).\nHandson with observability tools:Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.\nReliability & Operations\nMajor incident leadership, deep RCA, change/release readiness, DR & resilience engineering.\nExperience in regulated production environments.\nSoft Skills\nStrong technical leadership and decision-making.\nClear communication during high-pressure incidents.\nOwnership mindset and business awareness.\nExperience & Education\n7-12+ years in Application Reliability, Production Support, SRE, or platform operations.\nBachelor’s degree in Computer Science/Engineering or equivalent.\nITIL, cloud, or industry certifications (preferred).\nBanking/financial domain experience (preferred).\nWorking Conditions\nOn-call and after-hours support as required.\nFast-paced environment with multiple priorities.\nHybrid working model","description_format":"text","description_chars":2649,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T11:09:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":37,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ensono-applications-support-specialist","json_url":"https://alion.io/job/ensono-applications-support-specialist.json","meta":{"generated_at":"2026-10-13T21:59:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3084},"rest":"https://alion.io/mcp/rest/get_company?id=3084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fensono-applications-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fensono-applications-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fensono-applications-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ensono-applications-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fensono-applications-support-specialist"}]}