{"id":3665313,"url":"https://alion.io/job/ensono-l2-applications-support-specialist","title":"L2 Applications Support Specialist","company":{"id":3084,"name":"Ensono","domain":"ensono.com","url":"https://alion.io/company/ensono","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0.091,"time_to_fill_p50_days":41,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Informatica","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-03T04:33:33Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T06:32:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description: L2 Application Support Specialist\nExperience\n3-6 years\nWork Model\nHybrid | Rotational Shifts\nRole Overview\nWe are looking for an experienced L2 Application Support Specialist to provide production support and operational ownership for business-critical applications. The role involves advanced troubleshooting, incident and problem management, application monitoring, automation, root cause analysis, and close collaboration with Development, Infrastructure, Database, Middleware, and Security teams.\nThe ideal candidate should have strong experience supporting Java and .NET applications, along with excellent Linux/Unix, scripting, monitoring, and ITSM capabilities.\nKey Responsibilities\nIncident & Problem Management\nOwn end-to-end resolution of incidents escalated from L1 support.\nPerform advanced troubleshooting of Java/.NET applications, application logs, JVM parameters, configurations, and platform components.\nParticipate in and, where required, lead Major Incident (MI) bridges.\nPerform detailed Root Cause Analysis (RCA) and coordinate permanent fixes.\nIdentify recurring incidents, operational trends, and preventive actions.\nProvide clear and timely technical updates during production incidents.\nChange, Release & Operational Readiness\nReview and support production changes related to applications and middleware.\nPerform post-change validation, production checkout, and application health checks.\nIdentify risks associated with Java versions, certificates, dependencies, and application configurations.\nEnsure applications meet agreed availability, performance, resilience, and operational readiness requirements.\nSupport Disaster Recovery (DR) validation and resilience activities.\nMonitoring, Automation & Maintenance\nMonitor application availability, performance metrics, logs, and overall system health.\nDevelop and enhance automation scripts using Shell, Python, and/or PowerShell.\nAutomate health checks, production validations, and repetitive operational tasks.\nImprove monitoring dashboards, alerts, and observability coverage.\nWork with monitoring and observability platforms such as Splunk, Grafana, Dynatrace, AppDynamics, ELK, Informatica, and AppWorks.\nMaintain and regularly update runbooks, SOPs, and knowledge-base articles.\nCollaboration & Stakeholder Management\nWork closely with Development (L3/L4), Infrastructure, Database, Middleware, Network, and Security teams.\nAct as the primary operational contact for assigned applications.\nCoordinate technical troubleshooting across multiple support teams.\nProvide clear technical and business-facing updates during incidents, changes, and production issues.\nRequired Technical Skills\nStrong experience in L2 Application / Production Support.\nStrong fundamentals and troubleshooting skills in Java and .NET applications.\nStrong knowledge of Unix/Linux environments.\nGood understanding of networking concepts and application connectivity troubleshooting.\nHands-on scripting experience with Shell, Python, and/or PowerShell.\nExperience with observability/monitoring tools such as:\nSplunk\nGrafana\nDynatrace\nAppDynamics\nELK\nInformatica\nAppWorks\nStrong understanding of ITSM processes, particularly Incident, Problem, and Change Management.\nHands-on experience with RCA, Major Incident Management, DR validation, and application resilience.\nExperience troubleshooting application logs, JVM parameters, certificates, dependencies, and configurations.\nPreferred Skills\nExperience improving or automating application support processes.\nExposure to middleware and enterprise application environments.\nExperience creating monitoring dashboards and optimizing alerts.\nAbility to identify recurring production issues and drive permanent remediation.\nExperience maintaining technical documentation, SOPs, and operational runbooks.\nSoft Skills\nStrong analytical and problem-solving abilities.\nHigh level of ownership and accountability.\nAbility to handle critical production issues in a high-pressure environment.\nStrong verbal and written communication skills.\nAbility to communicate effectively with both technical teams and business stakeholders.\nAbility to manage multiple priorities in a fast-paced production environment.\nEducation & Experience\n3-6 years of relevant experience in Application Support, Production Support, Production Operations, or ARO.\nBachelor’s degree in Engineering, Computer Science, Information Technology, or an equivalent discipline.\nWorking Conditions\nWillingness to work in rotational shifts, including nights, weekends, and holidays when required.\nHybrid working model.\nAbility to operate effectively in a fast-paced, business-critical production support environment.\nKey skills for sourcing\nWe are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. 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