{"id":1122688,"url":"https://alion.io/job/ensono-manager-data-center-operations","title":"Manager, Data Center Operations","company":{"id":3084,"name":"Ensono","domain":"ensono.com","url":"https://alion.io/company/ensono","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T14:09:59Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-29T17:51:29Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"In person, 5 days a week at Morrisville, NC\nAt Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. \nWe can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. \nHONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION \nRole Summary\nWhat You Will Do: \nAs a Technical Operations Manager , the successful candidate will be responsible for managing Mainframe and Distributed Data Center Operations shared/dedicated teams across various technologies like ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed (Linux, Windows, Cloud) platform batch operations monitoring environments. A Data Center Operations Manager is responsible for rethinking the assumptions behind how traditional services are built and thinking about how to maintain, enhance and continuously improve Mainframe and Distributed Data Center Operations services best suited for our Ensono Operations as well as its function and interaction within a Global team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex technical issues as required, and prioritize workloads, and work directly with customers and management as required. As the Manager of Data Center Operations you will influence our technical strategy, help hire competent Data Center Operators and perceive innovative new solutions for our customers.\nKey Areas of Focus for this Role \nService Delivery Excellence \nManage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe and Distributed Data Center Operations practice which includes automation, process documentation, production support, optimization & monitoring \n\nEnsuring that the client’s infrastructure and its services are up and running meeting predefined SLA \n\nProvides technical input & guidance for any significant projects \n\nAssesses the various risks of delivery and plans to mitigate these risks \n\nEscalates issues where necessary provide suggestions/input mitigation for high-risk situations \n\nAssisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context \n\nAssisting with adjusting the supply (skill and scale) as demand changes \n\nCreates an environment and culture of knowledge sharing and re-use \n\nClient Focus and Relationship Management \nTake feedback and build and implement action plans on an ongoing basis to ensure high levels of client satisfaction \n\nDemonstrates understanding of client’s/stakeholder’s business context, their products and services, partners and alliances, competitive landscape, future plans \n\nPeople Management and Leadership \nLead, mentor, and manage a team of data center operations staff, including shift leads, technicians, and support personnel.\n\nEnables ongoing competency development of the portfolio/span of control \n\nAssist in identifying training needs and ensure that every member has training and certification plans, and all training happens as per these plans \n\nFoster a culture of accountability, continuous improvement, and high performance. \n\nCommunicates on organization policy or processes e.g. appraisal or promotion process \n\nUS / India associates - Culture awareness and Maintain synergy between both teams \n\nFocuses on career planning of all the next level in his/her portfolio/span of control by: \n\nImplementing various listening mechanisms to capture aspirations of employees - these could be formal or informal mechanisms \n\nCreating and providing opportunities for individuals to be able to showcase their talent and potential \n\nWorks with teams across functions to ensure hiring of the right resources \n\nAttrition management and assisting in working on retention strategies \n\nOperational Excellence \nManages and provides governance for the day-to-day delivery operations of Ensono Mainframe and Distributed Data Center Operations \n\nRegularly reviews the attainment of service levels (SLAs) and drives the service owners/Managers and Team leads to deliver at the committed quality \n\nOversees the execution of standard operating procedures (SOPs) and compliance with company and client processes.\n\nMonitors and manages daily operations to ensure smooth, secure, and efficient service delivery, including proactive incident response, structured change management, and effective problem resolution.\nCreates a focus within the portfolio/span of control for continuous service improvement by setting higher goals on quality and productivity and then tracking them to ensure that these goals are met \n\nAligns and implements various processes and reports to manage on-going operations \n\nAssist in driving accountability and continual service improvements through reviewing support practices and performing trend analysis on key operational metrics, ensuring a high focus on end-to-end client experience \n\nEnsures that data in all systems & dashboards is accurate at all given points in time \n\nWe want all new Associates to succeed in their roles at Ensono. That'swhy we'veoutlined the job requirements below. To be considered for this role, it'simportant that you meet all Required Qualifications. If you do not meet all ofthe Preferred Qualifications, we still encourage you to apply.\nWhat You Will Need: \n10+ years of experience in mainframe operations, with at least 5 years in a leadership or management role. \n\nBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). \n\nProven ability to lead teams in a 24/7, mission-critical environment. \n\nAbility to work overnight/3rd shift as required. \n\nThrive in a fast-paced environment, have customer obsession, think big, and know how to simplify. \n\nStrong leadership qualities coupled with a strong technical background in managing various Mainframe Operations technologies, constantly strive to improve user experience, building self-service capabilities, love to learn new technologies, passionate about speed of execution, as well as managing Distributed batch environments. \n\nDemonstrated success leading Mainframe Data Center Operations support teams in a 24/7 mission critical environment \n\nDeep understanding and demonstrated ability to adapt to complex business environments and situations. \n\nExcellent communication, stakeholder management, and mentoring skills. \n\nStrong understanding of IT security, compliance, and audit requirements. \n\nExperience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s) \n\nEnsono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. \nWe are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. \nSome of our benefits include: \nUnlimited Paid Days Off \nThree health plan options \n401k with company match \nEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts \nFamily Forming Benefit including fertility coverage and adoption/surrogacy reimbursement \nPaid childbearing and paternal leave \nEducation Reimbursement, Student Loan Assistance or 529 College Funding \nSabbatical leave \nWellness program \nFlexible work schedule \nAs of the date of this posting, a good faith estimate of the current pay scale for this role is $70,000 to $110,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program. \nEnsono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. \nPay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. \nIf you need accommodation at any point during the application or interview process, please let your recruiter know or email .","description_format":"text","description_chars":9472,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-22T19:44:12Z"}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.519,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/ensono-manager-data-center-operations","json_url":"https://alion.io/job/ensono-manager-data-center-operations.json","meta":{"generated_at":"2026-09-30T01:51:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1479,"day_limit":5000,"remaining_today":3521,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}