{"id":1122679,"url":"https://alion.io/job/ensono-senior-servicenow-developer","title":"Senior ServiceNow Developer","company":{"id":3084,"name":"Ensono","domain":"ensono.com","url":"https://alion.io/company/ensono","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-10T04:31:48Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T01:25:17Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Ensono\nEnsono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.\nWe care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating - doing more with less while remaining secure. And that’s just the beginning.\nRole Summary\nThe ServiceNow ITOM SME (Event Management) will be responsible for designing, implementing, administering, and optimizing the ServiceNow Event Management platform to enable proactive monitoring, alert correlation, incident reduction, and improved operational visibility. The role requires strong expertise in Event Management, CMDB, Discovery, Service Mapping, integrations, and IT Operations Management best practices.\nRoles and Responsibilities\nPlay a key role in the development and enhancement of the ServiceNow platform with a primary focus on the ITOM Event Management module.\nDesign, implement, configure, and maintain ServiceNow Event Management solutions across enterprise environments.\nConfigure and manage:\nEvent Rules\nAlert Correlation Rules\nAlert Management Rules\nDevelop and maintain integrations with various monitoring tools.\nConfigure Event Management dashboards, health dashboards, KPIs, and reporting capabilities.\nImplement and optimize Alert Correlation and Root Cause Analysis (RCA) capabilities.\nWork closely with Discovery team to ensure accurate CI relationships for event impact analysis.\nMonitor event ingestion, processing, and alert generation performance to ensure platform stability.\nAnalyze and troubleshoot Event Management issues, event processing failures, and alert generation anomalies.\nDesign and implement automated remediation workflows using:\nFlow Designer\nIntegration Hub\nOrchestration\nScripted Actions\nSupport Event Management deployments, upgrades, testing, and production implementations.\nCollaborate with stakeholders to understand monitoring requirements and translate them into Event Management solutions.\nProvide guidance and recommendations on ServiceNow ITOM and Event Management best practices.\nParticipate in architecture discussions and ensure alignment with enterprise monitoring strategies.\nCreate technical documentation, operational procedures, knowledge articles, and implementation guides.\nSupport Incident, Problem, Change, and Major Incident Management processes through Event Management integrations.\nRequired Skills and Experience\n6+ years of experience with the ServiceNow ITOM Event Management.\nStrong understanding of:Event Management\nAlert Management\nDiscovery\nService Mapping\nCMDB\nHealth Log Analytics\nOperational Intelligence\n\nExperience configuring:\nEvent Rules\nAlert Correlation Rules\nEvent Connectors\nAlert Management Workflows\nAutomated Remediation Processes\n\nExperience integrating third-party monitoring and observability platforms with ServiceNow.\nStrong understanding of event lifecycle, alert lifecycle, and incident creation workflows.\nHands-on experience with ServiceNow MID Server configuration and troubleshooting.\nExperience with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and Flow Designer.\nAbility to troubleshoot complex Event Management and infrastructure monitoring issues.\nExperience with ServiceNow upgrades, patching, and platform administration.\nStrong verbal and written communication skills.\nPreferred Qualifications\nBachelor’s degree in computer science, Information Technology, Engineering, or a related field.\nITIL Foundation Certification.\nServiceNow ITOM certifications preferred.\nExperience leading enterprise-scale Event Management implementations and operational support engagements.\nShift Timings: 1:30 PM to 10:30 PM IST\nWe are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.","description_format":"text","description_chars":5234,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-22T19:44:12Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.496,"p_room":0.75,"age_days":21,"expected_fill_days":27,"reasons":["conf:4","stale_co","velocity","win:late"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ensono-senior-servicenow-developer","json_url":"https://alion.io/job/ensono-senior-servicenow-developer.json","meta":{"generated_at":"2026-10-01T11:05:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2473,"day_limit":5000,"remaining_today":2527,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}