{"id":4054455,"url":"https://alion.io/job/ensono-service-delivery-manager","title":"Service Delivery Manager","company":{"id":3084,"name":"Ensono","domain":"ensono.com","url":"https://alion.io/company/ensono","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0.091,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-11T03:15:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T03:49:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.\nWe can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:\nHonesty, Reliability, Curiosity, Collaboration, and Passion.\nAbout the role and what you'll be doing:\nThe Service Delivery Manager (SDM) is the primary operational advocate and point of contact for assigned clients. Working across Ensono delivery, support, and account teams, the SDM coordinates contracted services, monitors service performance, supports issue resolution, and helps align day-to-day delivery with client expectations and desired business outcomes. \nKey Responsibilities \nManage day-to-day service delivery for assigned accounts, monitoring SLAs, SLOs, KPIs, and contractual commitments. \nServe as the primary operational contact for client stakeholders, partnering with the Client Executive and delivery teams. \nFacilitate weekly operational reviews and support MBRs and QBRs by preparing clear service metrics, updates, and action items. \nCoordinate incident communications, escalations, root cause reviews, and follow-up actions with the appropriate delivery teams. \nSupport change, release, and maintenance coordination, helping manage client impact and stakeholder communication. \nMaintain governance artifacts, action logs, risk registers, Service Improvement Plans, and audit documentation. \nSupport account financial activities, including billing validation, consumption reporting, budget tracking, and cost optimization. \nUse performance trends, client feedback, and Ensono Portal insights to identify and track continuous improvement opportunities. \nCoordinate cross-functional resources and dependencies, escalating delivery blockers when needed. \nSupport client onboarding and service transitions, including knowledge transfer and operational readiness. \nWe want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.\nRequired Qualifications\nBachelor’s degree and at least four years of related experience, or equivalent work experience, in service delivery, client services, or IT operations. \nExperience supporting client accounts in an MSP or complex IT environment. \nWorking knowledge of ITIL service management principles; ITIL certification is preferred. \nAbility to build effective client relationships, facilitate operational governance, and manage routine escalations with appropriate support. \nStrong organizational, analytical, and problem-solving skills, with the ability to track actions, risks, and service performance. \nWorking knowledge of budget tracking, consumption reporting, and billing validation. \nWorking knowledge of ServiceNow and hybrid technology environments, such as mainframe, infrastructure, cloud, databases, middleware, virtualization, and networking. \nWorking knowledge of AI tools, prompting, and agents to improve productivity and client insights. \nStrong written, presentation, and verbal communication skills, with the ability to explain technical topics to technical and non-technical audiences. \nAbility to work effectively across matrixed, cross-functional, and global delivery teams. \nWillingness to travel as required and participate in structured on-call escalation coverage. \nPreferred Qualifications\nITIL certification and experience supporting client onboarding or service transitions. \nKnowledge of client industry practices, trends, and regulatory considerations. \nWhy Ensono?\nEnsono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things, we want Ensono to be the place you can do it.\nWe are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.\nSome of our benefits include:\nUnlimited Paid Days Off\nThree health plan options\n401k with company match\nEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts\nFamily Forming Benefit including fertility coverage and adoption/surrogacy reimbursement\nPaid childbearing and paternal leave\nEducation Reimbursement, Student Loan Assistance or 529 College Funding\nSabbatical leave\nWellness program\nFlexible work schedule\nAs of the date of this posting, a good faith estimate of the current pay scale for this role is $75,000 to $118,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.\nEnsono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.\nPay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.\nIf you need accommodation at any point during the application or interview process, please let your recruiter know or email .","description_format":"text","description_chars":6387,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-11T03:49:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 30 · green card filings: 2","filings_12m":30,"filings_prev_12m":21,"green_card_filings_12m":2,"median_offered_wage_usd":141563,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":8}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:32:27Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":false},"html_url":"https://alion.io/job/ensono-service-delivery-manager","json_url":"https://alion.io/job/ensono-service-delivery-manager.json","meta":{"generated_at":"2026-11-11T05:32:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3084},"rest":"https://alion.io/mcp/rest/get_company?id=3084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fensono-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fensono-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fensono-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ensono-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fensono-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4054455}},{"tool":"search_jobs","arguments":{"company":"ensono.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4054455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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