{"id":3404791,"url":"https://alion.io/job/entain-customer-care-representative","title":"CUSTOMER CARE REPRESENTATIVE","company":{"id":3632,"name":"Entain","domain":"entain.com","url":"https://alion.io/company/entain","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auderghem, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T13:41:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T02:37:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.\n Provide professional customer service\nOffer retail and digital support\nUse a variety of tools in your work\nWork within a central department\n Be fully bilingual in Dutch and French\nBe able to listen, analyse and solve problems\nBe able to work well under pressure, be methodical and punctual\nHave an interest in sport, casinos and betting\nBe sociable, motivated and driven by a thirst for learning\n What we offer :\nWe offer an attractive and competitive compensation package, complemented by a range of additional benefits designed to support your well-being and promote a healthy work-life balance.\nFull-time contract (38 hours/week - 5 days)\nFixed-term contract\nMeal vouchers: €10 per worked day\nEco-vouchers\nGift voucher\nTravel expenses:100% reimbursement of public transport costs or mileage allowance (legal rate)\nReimbursement of travel expenses for professional events\n\nCompany laptop\nReimbursement of home internet costs\n4 additional vacation days on top of the 20 statutory annual leave days*\nPension insurance\nHospitalization insurance\nAnnual bonus (CCT90) based on collective objectives\n13th-month salary*\nDouble holiday pay*\n*pro-rated based on the hours worked during the current or previous year.","description_format":"text","description_chars":1638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Dutch","level":"Proficiency (C2)","optional":false},{"language":"French","level":"Proficiency (C2)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-28T15:49:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/entain-customer-care-representative","json_url":"https://alion.io/job/entain-customer-care-representative.json","meta":{"generated_at":"2026-10-30T05:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3632},"rest":"https://alion.io/mcp/rest/get_company?id=3632"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fentain-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fentain-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fentain-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/entain-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fentain-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3404791}},{"tool":"search_jobs","arguments":{"company":"entain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3404791},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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