{"id":4219842,"url":"https://alion.io/job/entegris-customer-quality-engineer-senior-engineer-l3-2","title":"Customer Quality Engineer (Senior Engineer, L3)","company":{"id":7992,"name":"Entegris","domain":"entegris.com","url":"https://alion.io/company/entegris","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":66,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Suwon, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"CMP","optional":false},{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-11-13T04:15:48Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:48:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title:\nCustomer Quality Engineer (Senior Engineer, L3)Job Description:\nJob Description\nCustomer Quality Engineer (Senior Engineer, L3)\nPosition Summary\nWe are seeking a highly motivated and experienced Customer Quality Engineer (Senior Engineer, L3) to support and enhance customer quality performance for ourCMP Pad products. The successful candidate will serve as the primary customer quality interface, driving issue resolution, customer satisfaction, product quality improvement, and cross-functional collaboration throughout the product lifecycle.\nKey Responsibilities\nAct as the primary quality representative for customers using CMP Pad products.\n\nManage customer quality issues and complaints, including problem investigation, root cause analysis, corrective actions, and effectiveness verification.\n\nLead customer communications regarding product quality, reliability, and technical performance.\n\nCoordinate cross-functional teams (R&D, Manufacturing, Process Engineering, Supply Chain, and Sales) to resolve customer concerns in a timely manner.\n\nDrive continuous quality improvement initiatives based on customer feedback, field performance, and quality metrics.\n\nSupport customer audits, quality reviews, and technical meetings.\n\nReview and analyze quality data, warranty claims, customer returns, and field performance trends to identify improvement opportunities.\n\nPrepare and present quality reports, corrective action reports (8D), and customer-facing quality documentation.\n\nParticipate in new product introduction (NPI) activities to ensure quality requirements are effectively implemented and validated.\n\nMonitor customer quality KPIs and develop action plans to improve customer satisfaction.\n\nEnsure compliance with internal quality systems, industry standards, andcustomer-specific requirements.\n\nQualifications\nRequired\nBachelor's degree in Engineering, Materials Science, Chemical Engineering, Mechanical Engineering, or a related technical field.\n\n7+ years of experience in Quality Engineering, Customer Quality, Product Engineering, or related functions within the semiconductor industry.\n\nExperience handling customer quality issues and leading problem-solving activities.\n\nStrong knowledge of quality methodologies such as 8D, FMEA, SPC, MSA, CAPA, and Root Cause Analysis.\n\nExcellent analytical, communication, and interpersonal skills.\n\nExperience working with cross-functional and international teams.\n\nAbility to effectively manage multiple priorities in a fast-paced environment.\n\nBusiness-level English communication skills, both written and verbal.\n\nPreferred\nExperience with CMP (Chemical Mechanical Planarization) processes, CMP consumables, or semiconductor materials.\n\nKnowledge of wafer fabrication processes and semiconductor manufacturing environments.\n\nExperience supporting global semiconductor customers.\n\nCertification in quality-related disciplines (CQE, Six Sigma Green Belt/Black Belt, etc.).\n\nFamiliarity with customer audit processes and quality management systems such as ISO 9001 and IATF 16949.\n\nCompetencies\nCustomer Focus\n\nProblem Solving & Critical Thinking\n\nTechnical Leadership\n\nEffective Communication\n\nData-Driven Decision Making\n\nCollaboration & Teamwork\n\nContinuous Improvement Mindset\n\nLocation\nSuwon, South Korea\nJob Level\nSenior Engineer (L3)\nFunction\nCustomer Quality Engineering\nCustomer Quality Engineer serves as the voice of the customer within the organization, ensuring that product quality, reliability, and customer satisfaction expectations are consistently achieved and continuously improved.","description_format":"text","description_chars":3573,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Chemical Manufacturing","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-11-13T04:15:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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