{"id":3955943,"url":"https://alion.io/job/entegris-manager-field-services","title":"Manager, Field Services","company":{"id":7992,"name":"Entegris","domain":"entegris.com","url":"https://alion.io/company/entegris","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":66,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T08:11:21Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T11:58:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title:\nManager, Field ServicesJob Description:\nThe Role:\nThe Regional Field Service Manager provides leadership and direction for the field service operations team within a defined geographic region. They ensure a high level of regional customer satisfaction with the delivery of service and support including installations, upgrades, maintenance, and repairs. They are required to meet regional performance objectives including customer satisfaction, service revenue, budgetary expenses, inventory management, contractual obligations, and other items related to the delivery of service within the region. They are directly involved with escalations and customer issues and complaints that require global resources to resolve.\nIn this role you will:\nLead, develop and train a regional field service engineering team with a focus on aligning talent to the Entegris PACE values and current and future business strategy. \nForecast and manage headcount, operational and expense plan for the region, consistent with the overall service strategy and organizational goals. \nDeliver best in class service supporting the portfolio of service offerings to drive true value and differentiation in the market. Create, customize, and price service products as required to address regional customer needs. \nWork with regional sales teams to identify customer opportunities for selling service products and upgrades including developing quotations for product specific service offerings. \nWork with local customer service teams to ensure timely delivery of quotations and invoices for all service activity. \nDevelop metrics to monitor customer call resolution time and manage staff to improve problem resolution time, training effectiveness, and minimize travel requirements. \nManage local inventory to provide spare parts for repair and maintenance in a time frame to meet customer expectations. Monitor stocking levels to meet objectives for overall inventory value and turns. \nCoordinate with customer service and procurement to expedite delivery of parts when required to meet customer expectations for warranty and contract services. \nPromote and support the sales of service contracts including warranty conversions and renewals. Develop and deliver a process for monitoring and increasing contract attachment rates. \nOversee customer contract process and ensure contracts meet appropriate revenue and margin goals. \nLead and execute a process that develops and maintains regional install base records including start-up dates, warranty end dates, configuration details, and service contract information within the service system of record. \nEnsure the accurate and timely capture and reporting of service activities for accounting, performance, and product quality analysis. \nDevelop, monitor, and report on organizational KPIs. Create and deliver strategies to meet targets. \nSupport regional customer escalations for technical support, problem diagnosis, parts identification, and on-site service. \nLead kaizen activities to drive a continuous improvement culture between front line service associates, senior management, and executive level on matters concerning operational or commercial targets. \nDrive a safety culture and ensure compliance with applicable internal and customer EHS policies and procedures. \nTraits we believe make a strong candidate:\nExperience directly managing field service technical teams, preferably including remote locations. \nGood sales and negotiation skills and experience working with sales and marketing teams to identify, promote and upsell products and services. \nStrong written and verbal communication skills including experience communicating across disperse geographical regions. \nExcellent customer management skills including active listening, problem solving, conflict resolution and negotiation. \nExperience in strategy creation and implementation \nDemonstrated vision for change management and continuous improvement \nExperience with lean concepts \nExperience in recruitment, development, hiring and firing of personnel \nAbility to accurately assess key business metrics and situations \nKnowledge of global service operations, metrics, and commercial organizational dynamics. \nSemiconductor industry knowledge and experience desirable. \nValid Passport required (to travel at various sites out of the US), and valid Class C driver’s license. \nYour success will be measured by:\nAchieving the best possible outcome with integrity and collaborative leadership and building a cohesive team \nTaking responsibility for self and team and delivering to commitments. Focusing on team success and assuming accountability for team results \nEffectively utilizing a range of tools and resources to get things done and being open to trying new methods \nCreating new solutions and inspiring others \nEstablishing a track record of success \nExecuting consistently and finding ways to add new value \nYour ability to adapt to change and work under pressure while maintaining your safety, quality and efficiency \nEntegris is a values-driven culture and our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation is for you to collaborate with People, maintain Accountability of yourself and your tasks and a dedication to Excellence in your performance.","description_format":"text","description_chars":5350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Chemical Manufacturing","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-11-09T08:11:21Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/entegris-manager-field-services","json_url":"https://alion.io/job/entegris-manager-field-services.json","meta":{"generated_at":"2026-11-10T22:59:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7992},"rest":"https://alion.io/mcp/rest/get_company?id=7992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fentegris-manager-field-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fentegris-manager-field-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fentegris-manager-field-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/entegris-manager-field-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fentegris-manager-field-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3955943}},{"tool":"search_jobs","arguments":{"company":"entegris.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3955943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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