{"id":694839,"url":"https://alion.io/job/enterfusion-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":677274,"name":"Enterfusion","domain":"enterfusion.com","url":"https://alion.io/company/enterfusion","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-01T15:14:08Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":73},"description":"Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!\nAs an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.\nA successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.\nRequirements\nKEY RESPONSIBILITIES:\nProvide technical support via phone, email, and in-person.\nTroubleshoot hardware/software issues for desktops, laptops, and mobile devices.\nAssist in setting up new employee workstations and documenting solutions in the ticketing system.\nEscalate complex issues to senior IT staff.\nHelp with software upgrades, maintain IT equipment inventory, and assist in procurement.\nParticipate in IT projects to enhance operational efficiency and prioritize service tickets.\nConfigure computers, software, and networks; upgrade hardware and remove viruses.\nEnsure proper backups to prevent data loss and troubleshoot various IT problems.\nAdminister servers, desktop computers, printers, network devices, and perform software deployments.\nRecommend hardware devices to the sales team and perform other duties as assigned.\nQUALIFICATIONS:\nStrong technical knowledge of computer systems, mobile devices, and tech products.\nFamiliarity with Windows and macOS, and common software applications.\nExceptional teamwork, communication, and customer service skills.\nEfficient troubleshooting and problem resolution abilities.\nIT certifications (e.g., CompTIA A+) are desirable.\nWorking knowledge of Microsoft Office tools.\nExcellent written and verbal communication.\nHigh attention to detail and phone etiquette.\nExperience supporting at least one of the following: \nAWS cloud services (S3, EC2, VPC) or Microsoft Azure.\nWindows 2012 Server or newer Active Directory.\nTroubleshooting enterprise network equipment.\nVoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).\nUbiquiti or Cisco Wi-Fi troubleshooting.\nMicrosoft O365 management and migrations.\nWindows 10 or 11 Desktop OS support.\nWORK ENVIRONMENT:\nThis position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.\nTRAVEL:\nThe position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.\nJOB TYPE:\nSalary, Full-time, Non-exempt\nHOURS:\nThe Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.\nJOIN OUR TEAM!\nIf you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!\nBenefits\nCOMPENSATION:\nAnnual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.\nBenefits Include:\nPaid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.\nHealth Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.\nLife Insurance - Company-paid coverage for employees.\nShort- & Long-Term Disability Insurance - Income protection benefits provided.\nSIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.\nContinued Learning - Reimbursement for required or beneficial certifications, plus training support.\nJoin Enterfusion and be part of a team that invests in your success!","description_format":"text","description_chars":4252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-11T01:42:28Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.28,"age_days":73,"expected_fill_days":24,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/enterfusion-it-help-desk-technician","json_url":"https://alion.io/job/enterfusion-it-help-desk-technician.json","meta":{"generated_at":"2026-11-01T19:16:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":677274},"rest":"https://alion.io/mcp/rest/get_company?id=677274"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenterfusion-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenterfusion-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenterfusion-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enterfusion-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenterfusion-it-help-desk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":694839}},{"tool":"search_jobs","arguments":{"company":"enterfusion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":694839},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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