{"id":2524764,"url":"https://alion.io/job/enterprise-bot-technical-customer-success-manager-ai-integrations","title":"Technical Customer Success Manager (AI & Integrations)","company":{"id":29350,"name":"Enterprise Bot","domain":"enterprisebot.ai","url":"https://alion.io/company/enterprisebot","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-03-26T09:49:22Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-10-20T10:07:36Z","board_verified":true,"closed_at":null,"days_open":208,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":207},"description":"Enterprise Bot is the leading provider of GenAI, Conversational AI and automation software, headquartered in Zurich, Switzerland.\nOur intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.\nWe work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.\nOur global team comprises more than 70 highly qualified professionals from diverse backgrounds.\nWe foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.\nTasks\nAs a Technical Customer Success Manager (AI & Integrations), you will own the end-to-end customer journey-from onboarding and implementation to driving measurable outcomes with our conversational AI solutions. Combining technical expertise with strong relationship management, you will ensure customers successfully adopt, optimize, and scale our platform.\nKey Responsibilities\nCustomer Onboarding & ImplementationLead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.\n\nSolution DeliveryCollaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.\n\n Testing & Quality AssuranceOversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.\n\nPerformance OptimizationMonitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.\n\nCustomer Engagement & Success ManagementMaintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.\n\nRelationship ManagementBuild and nurture strong, long-term customer relationships, acting as a trusted advisor throughout the engagement.\n\nTraining & EnablementDeliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.\n\nProduct Feedback & CollaborationCapture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.\n\n Growth & ExpansionPartner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.\n\nRequirements\nA technically strong partner enabler, combining customer success expertise with the ability to support and scale partner-led implementations.\nThink of this role as a Customer Success Manager with strong technical depth, focused on partner enablement and solution adoption.\n3-5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments.\nBachelor’s or Master’s degree in Business Administration, Computer Science, or a related field. \nExcellent English communication skills, both written and verbal. \nHands-on experience or understanding of automation workflows, bot development, system integrations, and QA/testing.\nKnowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.\nExperience with Genesys or other telephony/contact center platforms is a strong advantage. \nStrong analytical skills, with the ability to interpret data and translate insights into actionable recommendations.\nExcellent communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders.\nProven ability to manage multiple client engagements simultaneously in a fast-paced environment.\nA collaborative, team-oriented mindset with a focus on delivering customer value and measurable outcomes.\nBenefits\nBe part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.\nJoin a diverse, global team that values collaboration, open feedback, and strong customer focus.\nEnjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.\nGain direct exposure to enterprise clients and real-world AI implementations.\nIf you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.\nApply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI - solution by solution.","description_format":"text","description_chars":4967,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-14T12:04:10Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":207,"expected_fill_days":60,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/enterprise-bot-technical-customer-success-manager-ai-integrations","json_url":"https://alion.io/job/enterprise-bot-technical-customer-success-manager-ai-integrations.json","meta":{"generated_at":"2026-10-20T13:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":29350},"rest":"https://alion.io/mcp/rest/get_company?id=29350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenterprise-bot-technical-customer-success-manager-ai-integrations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenterprise-bot-technical-customer-success-manager-ai-integrations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenterprise-bot-technical-customer-success-manager-ai-integrations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enterprise-bot-technical-customer-success-manager-ai-integrations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenterprise-bot-technical-customer-success-manager-ai-integrations"}]}