Network Operations Lead

Network Engineer.

We are seeking a skilled and self-motivated Network Operations Engineer to support, monitor, troubleshoot, and optimize our global enterprise network infrastructure.

The ideal candidate will have hands-on experience managing complex hybrid network environments spanning on-premises data centers and multi-cloud platforms (Azure and GCP).

This role requires strong operational expertise across routing, switching, wireless, firewalls, load balancing, network observability, and automation, with a focus on maintaining high availability, performance, and security.

Core Responsibilities.

Provide operational support for the global enterprise network, including routing, switching, wireless, firewalls, load balancers, SD-WAN, and cloud networking services.

Monitor network health, service availability, and user experience using observability and performance management tools such as Splunk, ThousandEyes, and vendor management platforms.

Troubleshoot and resolve complex network incidents across data center, campus, branch, wireless, and cloud environments while meeting service level objectives.

Perform advanced root cause analysis (RCA) for recurring issues and implement corrective and preventive actions to improve network stability.

Support Aruba wireless infrastructure, including APs, controllers, client connectivity, roaming issues, RF optimization, and user experience troubleshooting.

Manage and support Juniper routing and switching environments, including BGP, OSPF, VRF, VLAN, QoS, and WAN technologies.

Support Palo Alto firewalls and related security services, including policy management, NAT, VPNs, and security troubleshooting.

Assist with F5 and cloud load-balancing platforms to ensure application availability and performance.

Execute network changes, upgrades, maintenance activities, and lifecycle management tasks in accordance with change management processes.

Participate in major incident management, problem management, change reviews, and after-action reviews.

Develop and maintain operational runbooks, troubleshooting guides, knowledge articles, and disaster recovery procedures.

Collaborate closely with Security, Cloud Operations, Infrastructure, and Application teams to resolve cross-functional issues and improve service delivery.

Provide escalation support for critical network incidents when required.

Basic Qualifications.

8+ years of hands-on experience supporting enterprise network operations in large-scale environments.

5-7 years of experience with Juniper routing and switching technologies, including BGP, OSPF, VRF, STP, VLANs, and WAN connectivity.

3-5 years of experience supporting Palo Alto firewalls and network security services.

3-5 years of experience supporting Aruba wireless solutions, including Aruba Central, controllers, access points, client troubleshooting, and wireless optimization.

Experience with Azure and GCP networking services and hybrid connectivity architectures.

Working knowledge of F5 load balancers and cloud-based load balancing solutions.

Working knowledge of Ansible, Terraform, Python, or API-based automation, with the ability to identify and automate repetitive operational tasks to improve efficiency and consistency.

Strong operational knowledge of network monitoring, observability, and analytics platforms, including Splunk and ThousandEyes.

Expertise in packet capture and protocol analysis using Wireshark and similar tools.

Experience supporting production environments using ITIL processes, including Incident, Problem, Change, and Service Request Management.

Strong troubleshooting, documentation, communication, and stakeholder management skills.

Foundational understanding of Generative AI and Agentic AI technologies and their potential application within network operations and service automation.



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Skills

Network Operations Center