{"id":4057300,"url":"https://alion.io/job/enterprise-mobility-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1584885,"name":"Enterprise Mobility","domain":"enterprisemobility.com","url":"https://alion.io/company/enterpriseholdings","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T05:59:32Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T05:59:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr) at our North Fort Worth location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.\nOpening available at the following branch location: 11450 N Fwy Fort Worth, TX 76117\nThis is a part time position with a starting rate of pay $15 / hour based on a 25 hour workweek.\nWe offer a robust Benefits Package including, but not limited to:\nEmployee discounts\nRetirement savings plan\nTraining and development\nAvailable Schedule:\nMonday 8:00am-1:00pm\nTuesday 8:00am-1:00pm\nWednesday 8:00am-1:00pm\nThursday 8:00am-1:00pm\nFriday 8:00am-1:00pm\nSaturday OFF\nSunday OFF\nEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.\nPrivately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.\nResponsibilities\nTake incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors\nManage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned\nProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone\nMeet and greet customers in a friendly and timely manner\nProvide directions and general assistance\nAssist to assess condition of rental upon return\nProcess returns and check-ins\nEffectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed\nUnderstand and communicate rental terms and conditions, vehicle features and other services \nMay sell optional protection products, upgrades, fuel options and other additional equipment\nResponsible for notifying management of any known vehicle problems and any required vehicle maintenance \nClean vehicle interior and exterior by hand or by operating washing equipment when needed\nPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing\nEqual Opportunity Employer/Disability/Veterans\nQualifications\nMust be at least 18 years old\nHigh school diploma or GED equivalent required\nMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years\nNo drug or alcohol related conviction on driving record in the past 5 years\nMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.\nApart from religious observation, must be able to work 25hrs per week = Monday - 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