{"id":2997515,"url":"https://alion.io/job/entersoft-erp-support-consultant","title":"ERP Support Consultant","company":{"id":55540,"name":"Entersoft","domain":"entersoft.gr","url":"https://alion.io/company/entersoft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T11:14:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T08:05:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SOFTONE Bulgaria is the Sofia-based subsidiary of ENTERSOFTONE, a leading business software and services provider in Southeast Europe. With over 1,500 employees, a network of 700+ specialized partners, and more than 90,000 customers across the region, the company delivers innovative solutions that help organizations optimize operations and accelerate digital transformation.\nOur portfolio includes ERP, CRM, HCM, WMS, accounting software, digital commerce platforms, e-Invoicing, e-Procurement, and industry-specific business applications. By combining deep domain expertise with continuous innovation, we empower businesses to improve efficiency, streamline processes, and achieve sustainable growth.\nWe are looking for a motivated ERP Support Consultant to join our dynamic and high-caliber team.\nΥour Role\nWe are looking for an ERP Consultant to breathe life into our clients' business operations using the power of SOFTONE. In this role, you won't just implement software, you will be a strategic partner translating complex business challenges into smart tech solutions. From the first blueprint meeting, through customization and training, to the final go-live and ongoing support, you will drive the entire evolution. If you want a role where you can see the direct impact of your work every day, this is your next move!\nYour contribution to the success of the team\nProvide first- and second-level functional support for the SoftOne ERP system, ensuring the efficient operation of customer environments\nReceive, analyze, troubleshoot, and resolve customer requests related to ERP functionality and business processes\nInvestigate reported issues, identify root causes, and deliver timely resolutions or escalate cases when required\nSupport customers via phone, email, and remote sessions, while ensuring an outstanding customer experience\nReproduce reported issues, perform functional testing, and validate solutions before case closure.\nCollaborate with implementation, development, and product teams to resolve complex functional or technical issues\nMaintain accurate documentation of support activities, issue resolutions, and knowledge base articles\nContribute to the continuous improvement of internal support processes and knowledge sharing\nStay up to date with SoftOne ERP product enhancements, new functionalities, and industry best practices\nYour Qualifications & Competencies\nBachelor's degree in Business Administration, Accounting, Finance, Economics, Information Systems, Computer Science, or a related field\nPrevious experience in ERP Support, Application Support, Help Desk, or Customer Support.\nExperience with SoftOne ERP or another ERP solution will be considered a strong advantage\nGood understanding of ERP systems and business processes, particularly in Finance, Accounting, Sales, Procurement, and Warehouse Management\nStrong analytical and problem-solving skills with the ability to identify and resolve issues efficiently\nExcellent communication and customer service skills\nAbility to prioritize work, manage multiple requests, and perform effectively in a fast-paced environment\nA collaborative mindset, ownership, and a customer-first approach\nVery good command of English, both written and spoken\nHow Success is Measured\nYour success in this role will be measured through a combination of customer experience, operational excellence, and continuous improvement, including:\n Customer Satisfaction (CSAT): Maintain an average customer satisfaction score of 95% or higher.\n Service Level Agreement (SLA) Compliance: Consistently meet or exceed agreed response and resolution targets\nFirst Response Time: Deliver timely first responses in line with established support SLAs.\nTicket Resolution: Achieve high first-contact resolution whenever possible and ensure efficient handling of support cases\nQuality of Support: Deliver accurate, complete, and business-oriented solutions while maintaining high documentation standards\nKnowledge Contribution: Actively contribute to the knowledge base and support process improvements\nCustomer Relationship: Build trusted relationships with customers through proactive communication and professional service\nBenefits\n Opportunity to work alongside people who are always eager to mentor\nCompetitive remuneration package\nMeal Vouchers, up to 100 eur per month","description_format":"text","description_chars":4326,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-21T11:14:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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