{"id":2534836,"url":"https://alion.io/job/entersoft-team-leader-edi-support","title":"Team Leader - EDI Support","company":{"id":2652013,"name":"ENTERSOFTONE S.A.","domain":"soft1.eu","url":"https://alion.io/company/soft1","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:53:57Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T20:46:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ENTERSOFTONE - Redefining Business Software in an AI-powered Future\nENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insights.\nWe are looking for a Team Leader - EDI Support to join our high caliber team.\nYour Role\nLead and coordinate the EDI Support team, overseeing day-to-day operations, team development, and the effective management of customer requests and incidents. The role focuses on supporting existing live integrations and business flows, ensuring their smooth operation, adherence to SLAs, and effective resolution of issues.\nYour contribution to the success of the team\nLead, coach and support the EDI Support team, ensuring effective collaboration and performance.\nAllocate and prioritize workload based on business and customer needs.\nMonitor SLAs, KPIs, backlog and overall team performance.\nCoordinate the resolution of incidents, customer requests and escalations.\nCollaborate with internal teams to ensure timely and effective issue resolution.\nIdentify recurring issues and contribute to root cause analysis and continuous improvement.\nSupport the improvement of support processes, documentation and team practices.\nEnsure the smooth operation of existing EDI integrations and business flows.\nYour Qualifications & Competencies\nBasic understanding of EDI flows, system integrations, message flows, statuses, errors, logs, and communication channels.\nStrong organizational, communication, and problem-solving skills.\nCustomer-oriented mindset with a commitment to delivering high-quality service.\nAbility to manage multiple priorities and coordinate effectively in a fast-paced environment.\nGood understanding of technical concepts and a genuine interest in technology.\nExperience in team leadership, people management, or a similar coordination role is considered a plus.\nPrevious experience with EDI is considered a plus, but is not a prerequisite for the role.\nExcellent verbal and written communication skills in English.\nYour Benefits\nWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:\nCompetitive remuneration package\nPrivate health insurance plan\nHybrid working model\nOpportunity to work alongside people who are always eager to mentor\nTransportation with company’s bus from central stations\nFunded training & development opportunities\nCatering food services\nBe ONE of Us\nAt ENTERSOFTONE, our purpose is to bridge cutting-edge technology with real business needs, helping organizations grow faster, work smarter, and unlock the full potential of their people.\nJoining ENTERSOFTONE means becoming part of a fast-growing environment where innovation, collaboration, and continuous growth are part of everyday life. We are driven by passion in everything we do, we build relationships based on trust and transparency, we take ownership with commitment, and we constantly challenge the status quo by breaking new grounds through technology and innovation.\nMost importantly, we remain people-focused. We invest in talented people, encourage learning and development, and create opportunities for every team member to grow, contribute, and make a real impact.\nJoin our team and experience a culture that empowers you to innovate, take initiative, develop your potential, and shape your own career path within a dynamic and evolving organization.\nENTERSOFTONE is an Equal Opportunity Employer. We welcome applications from all individuals regardless of gender, sexual orientation, age, ethnic origin, religion, or any other characteristic protected by applicable laws and regulations. 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