Customer Success Representative

Customer Care Representative (internally called Customer Care Specialist)

Full-Time | In-Person or Remote

Jupiter, FL

$18 - $21 per Hour, plus Bonus Program

Join Our Growing Team

Entrusted is hiring an entry-level, Customer Care Representative to be the first point of contact for homeowners reaching out about water, fire, or mold damage. You'll set the tone for their entire experience with us, gathering the right information, setting clear expectations, and getting them scheduled with the right Damage Consultant quickly. This role keeps leads moving and helps turn first-time callers into long-term customers.Open to remote candidates in Tampa, West Palm Beach, Orlando, Jupiter, Jacksonville, or Houston.

Responsibilities

• Communicate warmly with customers, answering calls promptly
• Listen, gather information, and route each call to the right team member
• Create a strong first impression and set clear expectations about the services we provide
• Address customer questions or concerns to help secure a scheduled appointment
• Schedule the appropriate Damage Consultant based on location, availability, and lineup, resolving any scheduling conflicts that arise
• Communicate regularly with Damage Consultants and customers to relay updated arrival times
• Keep accurate records of pending items and follow up consistently
• Handle day-to-day administrative tasks that support the team and brand
• Other duties may be assigned

Qualifications

• Strong work ethic and integrity
• Teachable attitude and eager to keep learning
• Comfortable communicating clearly and persuasively, both written and verbal
• Genuine, service-minded approach to helping customers
• Able to stay organized and calm in a fast-paced environment with shifting priorities
• Sound judgment and good decision-making under pressure
• Builds rapport easily with a wide range of personalities
• Experience in retail, restaurant, or another client-facing, fast-paced role preferred, but not required

What We Offer

• $18 - $21 per hour, plus bonus program
• 401(k), health/dental/vision, PTO, and paid holidays
• Company-paid access to Dave Ramsey's SmartDollar
• Gym reimbursement

Our Culture

We started 20 years ago as a small carpet cleaning company in South Florida. Today, we're headquartered in Jupiter, Florida, with branch locations in West Palm Beach, Orlando, Tampa, Jacksonville, and Houston. We're built on hard work, integrity, and taking care of our people, and we grow our team members as we grow the company.

Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.