{"id":2575133,"url":"https://alion.io/job/entrusted-customer-success-representative-part-time","title":"Customer Success Representative (Part-Time)","company":{"id":4423072,"name":"Entrusted","domain":"entrusted.com","url":"https://alion.io/company/entrusted","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"D","score":53,"open_postings":19,"ghost_share":0.789,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jupiter, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T16:58:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-22T09:04:17Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"Customer Care Representative (internally called Customer Care Specialist)\nPart-Time | 20-30 Hours Per Week | In-Person Position\nJupiter, FL\n$18 - $21 per hour, plus bonus program\nJoin Our Growing Team\nEntrusted is hiring an entry-level, Customer Care Representative to be the first point of contact for homeowners reaching out about water, fire, or mold damage. You'll set the tone for their entire experience with us, gathering the right information, setting clear expectations, and getting them scheduled with the right Damage Consultant quickly. This role keeps leads moving and helps turn first-time callers into long-term customers.\nResponsibilities\nCommunicate warmly with customers, answering calls promptly\nListen, gather information, and route each call to the right team member\nCreate a strong first impression and set clear expectations about the services we provide\nAddress customer questions or concerns to help secure a scheduled appointment\nSchedule the appropriate Damage Consultant based on location, availability, and lineup, resolving any scheduling conflicts that arise\nCommunicate regularly with Damage Consultants and customers to relay updated arrival times\nKeep accurate records of pending items and follow up consistently\nHandle day-to-day administrative tasks that support the team and brand\nOther duties may be assigned\nQualifications\nStrong work ethic and integrity\nTeachable attitude and eager to keep learning\nComfortable communicating clearly and persuasively, both written and verbal\nGenuine, service-minded approach to helping customers\nAble to stay organized and calm in a fast-paced environment with shifting priorities\nSound judgment and good decision-making under pressure\nBuilds rapport easily with a wide range of personalities\nExperience in retail, restaurant, or another client-facing, fast-paced role preferred, but not required\nWhat We Offer\n$18 - $21 per hour, plus bonus program\n401(k), health/dental/vision, PTO, and paid holidays\nCompany-paid access to Dave Ramsey's SmartDollar\nGym reimbursement\nOur Culture\nWe started 20 years ago as a small carpet cleaning company in South Florida. Today, we're headquartered in Jupiter, Florida, with branch locations in West Palm Beach, Orlando, Tampa, Jacksonville, and Houston. We're built on hard work, integrity, and taking care of our people, and we grow our team members as we grow the company.\nEntrusted is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.","description_format":"text","description_chars":2500,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-14T23:56:59Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":47,"expected_fill_days":20,"reasons":["conf:0","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/entrusted-customer-success-representative-part-time","json_url":"https://alion.io/job/entrusted-customer-success-representative-part-time.json","meta":{"generated_at":"2026-10-22T10:15:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423072},"rest":"https://alion.io/mcp/rest/get_company?id=4423072"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fentrusted-customer-success-representative-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fentrusted-customer-success-representative-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fentrusted-customer-success-representative-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/entrusted-customer-success-representative-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fentrusted-customer-success-representative-part-time"}]}