{"id":2168558,"url":"https://alion.io/job/entrustit-it-support-engineer","title":"IT Support Engineer","company":{"id":2927736,"name":"entrustIT","domain":"entrustit.co.uk","url":"https://alion.io/company/entrustit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Employment Hero","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aldershot, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46256},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Sophos","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-11T13:52:33Z","employer_posted_date":null,"last_verified_at":"2026-09-11T13:52:33Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"IT Support Engineer | Aldershot / Farnborough & Surrounding Region | £32,000–£35,000 DOE\nTake your IT career to the next level\nAre you an experienced IT Support Engineer ready for a role where no two days are the same?\nJoin a well-established and friendly Managed Service Provider (MSP) and gain the opportunity to support a diverse range of clients across the Aldershot, Farnborough and wider Hampshire region.\nThis is more than just keeping systems running. You’ll be trusted to troubleshoot, improve and manage IT infrastructures across multiple organisations, giving you the chance to rapidly broaden your technical experience and develop your career.\nIf you’ve built your experience supporting a single organisation and are ready for your next challenge, this could be the perfect opportunity to step into a more varied and rewarding environment.\nThe Role\nAs an IT Support Engineer, you’ll work across a variety of client environments, providing reliable technical support while helping to improve their IT infrastructure.\nYou’ll need to be a calm, logical problem solver who enjoys getting stuck into challenges, finding practical solutions and delivering a high-quality service.\nYour responsibilities will include:\nSupporting and managing Windows-based IT infrastructures\nProviding technical support across PCs, networks, switches and servers\nSupporting Microsoft 365 and modern workplace services\nTroubleshooting technical issues and implementing effective solutions\nDelivering infrastructure changes and projects\nManaging projects, risks and stakeholder expectations\nWorking directly with clients and building trusted relationships\nApplying best-practice solutions across different IT environments\nWorking independently while knowing when to draw on the wider team\nWhat You’ll Bring\nWe’re looking for someone with at least 3 years’ experience managing, operating and changing IT infrastructures, ideally within organisations supporting around 25–500 users.\nYou’ll also need:\nStrong communication and interpersonal skills\nA logical and structured approach to problem solving\nExcellent organisation and time-management skills\nThe ability to prioritise and work under your own initiative\nExperience managing projects and communicating with stakeholders\nExperience with Microsoft 365 and modern workplace technologies\nProven experience supporting Windows-based networks\nA full UK driving licence\nYour Technical Experience\nMicrosoft Windows Server and Workstations\nMicrosoft 365\nVirtualisation\nLAN/WAN, Wi-Fi and broadband networking\nBackup platforms\nWorking within an IT support company or MSP environment\nMicrosoft, Citrix, Sophos, Cisco or Veeam technologies\nRelevant qualifications such as CompTIA, Microsoft/vendor certifications or a successful IT apprenticeship would also be welcomed.\nWhy Join?\nThis is an excellent opportunity to expand your technical experience, work with a wide variety of businesses and accelerate your career within an established MSP.\nYou’ll enjoy:\n£32,000–£35,000 salary, depending on experience\n28 days’ annual leave, inclusive of bank holidays\nFriendly and supportive working environment\nVaried and interesting technical challenges\nA mixture of office, home and client-site working\nExcellent opportunity for professional and technical development\nWhat’s Next?\nIf you’re an experienced IT Support Engineer looking for greater variety, responsibility and the chance to take your career forward, we’d love to hear from you. 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