{"id":2700318,"url":"https://alion.io/job/enva-customer-service-administrator","title":"Customer Service Administrator","company":{"id":672975,"name":"Enva","domain":"enva.com","url":"https://alion.io/company/enva","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:09:21Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T13:34:07Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Enva Ireland is seeking a motivated and customer-focused Customer Service Administrator to join our team in Portlaoise. Reporting to the Customer Relations Tean Lead and the Customer Service Supervisor, the successful candidate will play a key role in delivering exceptional customer service to customers across a range of industries. The successful candidate will be responsible for managing customer enquiries, order entry and order management, customer reporting, invoicing, and resolving customer queries, along with the other members of the Customer Service Team\nKey Responsibilities\n\nDeliver excellent customer service to all Enva customers\nBe a point of contact for the Customer Service dedicated Phone Line\nUnderstand customer needs, queries, and requirements and ensure they are addressed effectively and professionally\nWork as a team with other members of the Customer Service team in managing orders and enquiries received through the Customer Service inbox\nRespond to customer requests or route queries to the appropriate department\nLiaise with the Customer Relations Team Lead regarding escalations\nAccurately enter and manage customer requests for dispatch\nTake ownership of customer concerns and issues\nSupport the Accounts Administrator with order completion\nDevelop a strong understanding of waste management solutions and ADR requirements\nIdentify sales opportunities and refer to Sales Executives\nMaintain detailed CRM records\nPrepare customer reports and support invoicing activities\nWork collaboratively with colleagues across departments\nUndertake other duties appropriate to the role\nSkills, Knowledge and Expertise\n Minimum of 2-3 years customer service or administration experience\nExperience answering high volume of calls\nExcellent verbal and written communication skills\nProfessional telephone manner \nProficient in Microsoft Word, Excel and Outlook\nStrong organisational and time management skills\nExperience with CRM systems is advantageous\nPrevious waste industry experience beneficial but not required\nWhy Work for Enva?\nEnva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.\nExamples of Company Benefits:\nA competitive salary in a growing company committed to our people.\nA competitive holiday allowance.\nCompany pension scheme. (if applicable)\nEnhanced family friendly policies. \nEmployee Assistance Program\nEmployee Life Insurance.\nBike2Work scheme. \nFree on-site parking.\n The successful candidate will be required to complete a pre employment medical assessment, including drug and alcohol testing as part of the recruitment process.","description_format":"text","description_chars":2906,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-16T11:09:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":6,"expected_fill_days":15,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/enva-customer-service-administrator","json_url":"https://alion.io/job/enva-customer-service-administrator.json","meta":{"generated_at":"2026-10-22T13:41:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672975},"rest":"https://alion.io/mcp/rest/get_company?id=672975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenva-customer-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenva-customer-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenva-customer-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enva-customer-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenva-customer-service-administrator"}]}