{"id":3164365,"url":"https://alion.io/job/enverus-application-customer-support-analyst","title":"Application Customer Support Analyst","company":{"id":179426,"name":"Enverus","domain":"enverus.com","url":"https://alion.io/company/enverus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T16:54:57Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T12:09:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nWhy YOU want this position\nAt Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\nWe are the most trustedenergy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.\nThe energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.\nAre you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.\nAs aCustomer Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible fortroubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting-edgeEnverus software products. Your expertiseand commitment to customer experience will be essential to our success.\nPerformance Objectives\nProvidefront-line support for our software applications via phone, email,or virtual screensharewithin organization-level agreements.\nDiagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.\nMaintain organized records of customer requests, ensuring all relevant information is documented accurately.\nRegular and predictable attendance for the designated shiftmay include rotating holiday support.\nEducate customersto help them gain value from our suite of products.\nBuild rapport with our customers and drive high customer satisfaction. \nMaintain product and technical knowledge to provide quality support.\nFollowdepartment andEnverus processesand procedures.\nIs responsible foroverall team productivityand performancethrough personal contributions.\nCollaborate with team members and proactively participatein team discussions.\nEnsure cases flow effectively to neighboring departments within Enverus. \nEscalate product issues, thoroughly document relevant informationto facilitateresolution, and anticipatefollow-up questions and next steps.\nDeliver client feedback to appropriate teams, includingall contexts,to adequately highlight value-add tothe product.\nProvide updates to customers onoutstanding issues that have yet to be resolved.\nCompetitive Candidate Profile \n\n2+ years of experiencein application support rolesor similar client-facing roles.\nBachelor's Degree, Industry experience, or an industry degree is a plus.\nStrong interpersonal skills includingempathy, listening,curiosity, andfriendliness.\nSelf-disciplined, resourceful,proactive,and productive.\nExcellent written and verbal communication in English\nLeverages technical expertise to effectively troubleshoot and resolve client inquiries.\nProven ability to take actionand efficiently achieve results.\nAnticipates follow-up questions and concerns and addresses them proactively.\nCanmanage multiple customer inquirieseffectivelyby focusing on one task while keeping track of others.\nProficient in conflict resolution.\nThrives in a collaborative team environmentand contributes to group discussions.\nDemonstrates resilience through a positive approach to change and challenges.\nHigh level of self-awareness and self-regulation.\nDAY-TO-DAY ACTIVITIES\nAnswer client callsand proactively call clients for troubleshooting\nRespond to emailand webforminquiries.\nTroubleshoot technical issues.\nManage open cases.\nReview and update escalated issues.\nCollaborate with team membersvia chat rooms, emails,andphone calls.\nHelp customers login, with general application navigation, and with product training.\nReadproductrelease updates.","description_format":"text","description_chars":4449,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-23T16:54:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/enverus-application-customer-support-analyst","json_url":"https://alion.io/job/enverus-application-customer-support-analyst.json","meta":{"generated_at":"2026-10-27T16:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179426},"rest":"https://alion.io/mcp/rest/get_company?id=179426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenverus-application-customer-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenverus-application-customer-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenverus-application-customer-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enverus-application-customer-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenverus-application-customer-support-analyst"}]}