{"id":1640223,"url":"https://alion.io/job/enverus-application-support-analyst-2","title":"Application Support Analyst","company":{"id":179426,"name":"Enverus","domain":"enverus.com","url":"https://alion.io/company/enverus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:58:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T22:24:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWhy YOU want this position\nAt Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\nWe are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.\nThe energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.\nAs a Phone and Email Customer Support Agent at Enverus, you will provide clear, professional support to customers using our software applications. You will troubleshoot issues, identify solutions, and guide users through their questions by phone and email. Strong English communication skills are required, including the ability to understand, speak, and write fluently. This role offers an opportunity to develop expertise in Enverus products while delivering a reliable and positive customer experience.\nPerformance Objectives\nProvide support for our products via phone, email, or occasional screen-sharing.\n\nWrite clear, concise, and professional emails when responding to inquiries or recapping conversations after calls to build rapport with our customers and drive high customer satisfaction.\n\nDocument all relevant information related to customer requests in an organized, structured manner.\n\nProvide customers with updates on unresolved issues.\n\nFollow department and Enverus processes and procedures.\n\nBe accountable for overall individual and team productivity and performance through personal contributions (achieving set KPIs).\n\nCollaborate with team members and participate in team discussions.\n\nInvestigate data and product-related issues, escalate product bugs or data issues to the second-line level, and thoroughly document pertinent information to enable resolution and anticipate follow-up questions.\n\nDeliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.\n\nEducate customers to help them derive value from our suite of products\n\nRegular and predictable attendance for the designated shift, which may include rotating holiday support.\n\nCompetitive Candidate Profile\n3+ years of experience in application support roles or similar client-facing roles, including handling customer inquiries via email\n\nBachelor’s Degree\n\nExceptional verbal and written communication skills are essential and must be demonstrated at an outstanding level.\n\nStrong command of English grammar and professional writing required.\n\nEnjoy working with people, bringing a kind and patient demeanour.\n\nDemonstrate strong organizational, analytical, and interpersonal skills, including active listening and empathy.\n\nPossess advanced knowledge of Microsoft applications, especially Excel.\n\nUnderstand CRM systems, e.g., Salesforce; experience is an advantage.\n\nHave prior exposure to Jira, Microsoft Teams, and Confluence (preferred).\n\nBe self-disciplined, resourceful, proactive, and productive; comfortable in a fast-paced, dynamic environment.\n\nShow proven ability to work under pressure and deliver results.\n\nHandle quick context changes and multitask effectively.\n\nThrive in a team environment and actively contribute to group discussions.\n\nAnticipate follow-up questions and proactively address concerns.\n\nDemonstrate resilience and maintain a positive approach to change and to challenges.\n\nAdditional Requirement\nApplicants will complete a written test as part of the selection process to assess clarity, grammar, and professional tone in written communication.","description_format":"text","description_chars":4291,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-01T21:58:50Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/enverus-application-support-analyst-2","json_url":"https://alion.io/job/enverus-application-support-analyst-2.json","meta":{"generated_at":"2026-10-06T23:21:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4695,"day_limit":5000,"remaining_today":305,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179426},"rest":"https://alion.io/mcp/rest/get_company?id=179426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenverus-application-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenverus-application-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenverus-application-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enverus-application-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenverus-application-support-analyst-2"}]}