{"id":1640222,"url":"https://alion.io/job/enverus-application-support-analyst","title":"Application Support Analyst","company":{"id":179426,"name":"Enverus","domain":"enverus.com","url":"https://alion.io/company/enverus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Databricks","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Power Automate","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:58:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T03:41:43Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nShift: 9 AM-6:30 PM CEST (Mon-Thurs), 9 AM-3:30 PM CEST (Fri)\nWhy YOU want this position\nAt Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. \nWe are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.\nThe energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.\nAre you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.\nThe Team:\nAs an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.\nPerformance Objectives\nProvide front-line support for software applications via email, phone, and video call within organization-level agreements. \nTroubleshoot UI and API issues, collaborating with users to resolve problems efficiently and escalate when necessary. \nMaintain organized records of customer requests with accurate documentation. \nEnsure regular and predictable attendance for the designated shift, including rotating holiday support. \nEducate customers to help them gain value from our suite of products and drive high customer satisfaction. \nAdvocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps. \nProvide timely updates to customers on unresolved issues. \nInvestigate advanced technical issues and collaborate with team members or stakeholders to identify solutions. \nGain a complete understanding of client requirements before providing solutions. \nCollaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments. \nFollow department and company processes and procedures. \nMaintain deep product and technical knowledge to ensure accurate, high-quality support. \nParticipate in cross-training to broaden skills and improve collaboration and customer outcomes. \nContribute to internal and external self-help documentation. \nSupport special assignments and projects in partnership with Senior Analysts and Managers.\nCompetitive Candidate Profile\nDegree in Electrical Engineering or related field, or equivalent technical experience (preferred)\n2+ years of experience in application support roles or similar client-facing positions \nBackground in renewable energy project design or geospatial analysis, including tools such as Google Earth Engine, GIS platforms, or solar siting software (preferred)\nProficient in task and project management \nUnderstanding of Python, FTP, and API fundamentals \nAbility to work independently with a “Figure It Out” mindset \nProficient in English \nGeneral understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred) \nExperience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred) \nExperience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira, Confluence) (preferred) \nGrafana and/or Databricks experience (preferred) \nExperience with Power Automate (preferred) \nProficiency with Microsoft 365 Suite (preferred) \nCertifications such as ITIL, CompTIA+ (preferred) \nPhysical Demands\nAbility to sit for long periods, work on a computer with repetitive motions, and utilize devices typically in an office environment. \nTravel requirements: 0% or as required for company 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