{"id":2032136,"url":"https://alion.io/job/enverus-manager-application-support","title":"Manager, Application Support","company":{"id":179426,"name":"Enverus","domain":"enverus.com","url":"https://alion.io/company/enverus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-07T14:38:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T23:17:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nWhy YOU want this position\nAt Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.\nWe are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.\nThe energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.\nAre you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.\nThe Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.\nEssential Functions / Responsibilities\nLead, coach, and develop a global support team through mentoring, performance management, and career development.\nDrive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.\nAnalyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.\nPartner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.\nServe as an escalation point for complex customer issues and ensure timely resolution.\nDevelop and maintain support processes, documentation, and best practices.\nParticipate in strategic planning, budgeting, forecasting, and organizational initiatives.\nRepresent the Support organization in cross-functional meetings and communicate key updates to the team.\nEnsure compliance with company policies, security standards, and data privacy requirements.\nMaintain product expertise and support high-priority customer issues as needed.\nRole Competencies and Skills\nLeadership, coaching, and talent development.\nCustomer focus and service excellence.\nData-driven decision making and analytical thinking.\nProblem solving and sound judgment.\nStrategic planning and operational execution.\nProcess improvement and continuous learning.\nStrong communication and stakeholder management.\nTechnical aptitude and troubleshooting capabilities.\nAdaptability and resilience in a fast-paced environment.\nSoftware industry experience; energy industry knowledge is a plus.\nDay-to-Day Activities\nConduct one-on-one coaching, performance discussions, and team development activities.\nReview case queues, workloads, escalations, and customer issues to ensure timely resolution.\nSupport complex customer cases and technical escalations as needed.\nMonitor team performance, quality standards, and customer satisfaction metrics.\nCollaborate with customers, team members, and cross-functional partners.\nSupport hiring, onboarding, workforce planning, and performance management activities.\nReview product updates and ensure team readiness for new features and processes.\nLead or participate in process improvement initiatives and special projects.\nCompetitive Profile\nBachelor's degree preferred.\n5+ years of customer support leadership experience, preferably in a software or SaaS environment.\nStrong analytical skills and proficiency with Microsoft Office, particularly Excel.\nExperience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.\nExperience supporting energy or oil and gas software solutions is a plus.\nPhysical Demands\nAbility to perform computer-based work in an office environment.\nAbility to sit for extended periods and use standard office equipment.\nRegular and predictable attendance is required.\nAbility to travel 1 or 2 times annually for team meetings, training, and planning.","description_format":"text","description_chars":4591,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-07T14:38:10Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/enverus-manager-application-support","json_url":"https://alion.io/job/enverus-manager-application-support.json","meta":{"generated_at":"2026-10-10T01:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1802,"day_limit":5000,"remaining_today":3198,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179426},"rest":"https://alion.io/mcp/rest/get_company?id=179426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenverus-manager-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenverus-manager-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenverus-manager-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enverus-manager-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenverus-manager-application-support"}]}