{"id":3529903,"url":"https://alion.io/job/envista-holdings-corporation-digital-technical-support-engineer","title":"Digital Technical Support Engineer","company":{"id":2736728,"name":"Envista","domain":"envistaco.com","url":"https://alion.io/company/envistaco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-30T15:44:43Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T08:11:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description:\nAt Envista, we are dedicated to advancing dental care through innovation, technology, and trusted partnerships. As one of the world's leading dental companies, we bring together a portfolio of industry-leading brands that help dental professionals improve patient outcomes and transform smiles every day.\nOrmco, an Envista company, is a global leader in orthodontics, trusted by clinicians around the world for over 60 years. From traditional orthodontic solutions to cutting-edge digital technologies, Ormco continues to drive innovation that empowers orthodontists to deliver exceptional patient care.\nWe are looking for a Digital Technical Support Engineer to join our team and play a key role in supporting the technology behind our digital orthodontic solutions.\nWhat You'll Do\nAs a Digital Technical Support Engineer, you will provide advanced technical support for software, hardware, networking, and electro-mechanical systems used across our digital orthodontic portfolio. Acting as a key escalation point, you'll collaborate closely with support teams, engineers, and product experts to resolve complex technical issues and continuously improve the customer experience.\nKey Responsibilities:\nDiagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked or wireless solutions.\nAct as the highest escalation point for complex Level 3 application and technical support issues related to digital orthodontic software, web services, desktop environments, computer systems, network connections, and servers.\nProvide advanced technical support to internal teams including Product Support, Engineering, and Technical Services.\nInvestigate and resolve issues escalated by first-line support teams when standard troubleshooting has not resolved the problem.\nPerform product repairs, updates, testing, and validation activities in an office-based environment.\nCollaborate with Engineering and Product Development teams to identify and communicate product defects, software bugs, reliability concerns, and maintenance issues.\nSupport new product releases, updates, and technical processes to ensure successful implementation and performance.\nCreate and maintain technical documentation, troubleshooting guides, and knowledge-base resources.\nDocument customer interactions, technical findings, issue trends, and support activities in CRM, Jira, or other support systems while following company policies, procedures, and quality standards.\nDeliver technical training and knowledge-sharing sessions to support teams and internal stakeholders.\nEnsure timely communication and ownership of technical issues through to resolution.\n#LI-ZV1\nJob Requirements:\nWhat We're Looking For\nBachelor's degree in Engineering, Computer Science, Information Technology, Biomedical Engineering, or a related technical field.\n3-5 years of experience in technical, application, IT operations, or software support, including complex incident resolution, end-user support, remote troubleshooting, and escalations.\nStrong troubleshooting skills and technical knowledge across Windows, Mac systems, file systems, access permissions, SQL, relational databases, SQL Server concepts, TCP/IP, HTTP, and REST APIs.\nExperience with support tools such as Jira, Confluence, Salesforce, or similar platforms, with the ability to document findings, troubleshooting steps, workarounds, resolutions, and support materials clearly.\nRelevant IT or technical support certifications are a plus, such as ITIL, Microsoft, AWS, CCNA, HDI, or equivalent;\nExperience working with software, computer systems, networking technologies, or electro-mechanical products.\nFluent English required; Spanish or another European language is a plus.\nStrong communication skills with a professional, customer-focused attitude and the ability to explain technical topics clearly to technical and non-technical users. \nPreferred Qualifications\nOrganized, detail-oriented, proactive, and able to manage multiple priorities independently while working well in a team environment.\nStrong organizational skills with the ability to manage multiple priorities.\nA collaborative mindset and passion for delivering excellent customer support.\nExperience within medical devices, healthcare technology, dental technology, manufacturing, or related industries is an advantage. experience in software development, quality assurance, digital healthcare, dental technology, CAD/CAM, or digital manufacturing workflows is preferred.\nWhy Join Ormco?\nWork for a global leader in orthodontic innovation.\nBe part of a collaborative and international team.\nGain exposure to cutting-edge digital technologies transforming dentistry.\nContribute to solutions that make a real impact on clinicians and patients worldwide.\nBuild your career in a company committed to innovation, growth, and continuous learning.\nJoin us and help create the technology behind confident smiles.\nOperating Company:\nOrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.\nEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.","description_format":"text","description_chars":6497,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-30T15:44:43Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":0.9,"age_days":5,"expected_fill_days":11,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/envista-holdings-corporation-digital-technical-support-engineer","json_url":"https://alion.io/job/envista-holdings-corporation-digital-technical-support-engineer.json","meta":{"generated_at":"2026-11-05T12:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2736728},"rest":"https://alion.io/mcp/rest/get_company?id=2736728"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenvista-holdings-corporation-digital-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenvista-holdings-corporation-digital-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenvista-holdings-corporation-digital-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/envista-holdings-corporation-digital-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenvista-holdings-corporation-digital-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529903}},{"tool":"search_jobs","arguments":{"company":"envistaco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529903},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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