# Supervisor, Customer Services

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference ca

- **Id**: 3702123
- **Url**: <https://alion.io/job/envoy-air-supervisor-customer-services-32>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Manhattan, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T19:51:57Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-06T03:01:15Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 6258
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Air Transport, Commercial Aviation

## Company

- **Id**: 2112709
- **Name**: Envoy Air
- **Domain**: envoyair.com
- **Url**: <https://alion.io/company/envoyair>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-03T19:51:57Z

## Liveness

- **Score**: 95
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.946
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 14
- **Reasons**: conf:4, wave, win:early, comp:junior,brand
- **Computed at**: 2026-11-05T05:54:30Z

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.