{"id":1659187,"url":"https://alion.io/job/envoy-air-supervisor-ramp","title":"Supervisor, Ramp","company":{"id":2112709,"name":"Envoy Air","domain":"envoyair.com","url":"https://alion.io/company/envoyair","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T02:59:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T17:22:08Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nWho we are:\nWould you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.\nWe offer:\nAmazing employee flight privileges within the American Airlines global network\nTraining and development programs to take your career to the next level\nComprehensive health and life benefits (subject to location)\nResponsibilities\nHow will you make an impact?\nResponsibilities\nThe Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.\nSupports the Manager in meeting operational performance targets and monitoring the station operation budget\nConfers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented\nReviews and standardizes procedures to improve efficiency within the operation\nMaintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations\nInvestigates and resolves customer service issues as well as operation issues\nParticipates on operational conference calls, station audits and prepares various reports\nCoordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff\nMaintains records such as time and attendance, personnel files and performance\nWill provide guidance to the team on performance issues as well as coach and counsel employees.\nAs necessary, the Supervisor will work in the operation during peak or irregular periods\nQualifications\nWho are we looking for?\nRequirements:\nMinimum Age: 18\nHigh school diploma or GED equivalent\nCollege coursework or college degree desirable\nPossess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.\n\nPrevious work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management\nProven leadership and analytical skills\nAbility to effectively and efficiently manage multiple and often competing priorities\nDemonstrated ability to communicate verbally and in writing\nWilling and able to work non-standard work schedules when necessary due to changing or unplanned operational needs\nPossess the legal right to work in the United States\nMust be able to read, write, fluently speak and understand the English language\nPrevious working experience in a team lead, supervisory or managerial role preferred\nMinimum one year customer service experience preferred\nMust be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines\nMust be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical\nPlease note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.\nEnvoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.\nEnvoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #Management","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-02T02:59:17Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.45,"age_days":10,"expected_fill_days":6,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/envoy-air-supervisor-ramp","json_url":"https://alion.io/job/envoy-air-supervisor-ramp.json","meta":{"generated_at":"2026-10-12T22:58:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2112709},"rest":"https://alion.io/mcp/rest/get_company?id=2112709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenvoy-air-supervisor-ramp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenvoy-air-supervisor-ramp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenvoy-air-supervisor-ramp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/envoy-air-supervisor-ramp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenvoy-air-supervisor-ramp"}]}