{"id":1437065,"url":"https://alion.io/job/envoy-renewals-manager","title":"Renewals Manager","company":{"id":171789,"name":"Envoy","domain":"envoy.com","url":"https://alion.io/company/envoy-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:10:11Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T01:50:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.\nFrom manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security - it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us - we have a lot of customers counting on us! And it certainly won't be easy.\nLearn more at envoy.com\nAbout the role\nWe’re looking for a creative and motivated Renewals Manager to oversee the entire renewal lifecycle, ensuring smooth, timely renewals that set the stage for long-term success. Your focus will be on reducing churn risk, maximizing retention, uncovering expansion opportunities, and delivering a renewal experience that keeps customers invested in Envoy.\nThis role is part of Envoy’s Customer Success organization. You’ll work closely with Customer Success Managers, Sales, Finance, and Legal to drive seamless renewals and refine our processes as we scale. It’s a high-impact, high-visibility role where you’ll help shape strategy and strengthen customer relationships in a fast-moving environment, solving complex problems and delivering tangible results.\n This is an onsite position that requires at least 4 days a week (Monday - Thursday) in our Austin, Texas office.\nYou will\nOwn the end-to-end renewal lifecycle for SMB and Mid-Market customers, from first outreach through close.\n\nEngage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals.\n\nCraft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles.\n\nAct as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action.\n\nSpot at-risk customers early, forecast accurately, and take proactive steps to prevent churn.\n\nTrack churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning.\n\nDrive multi-year renewals to stabilize revenue and reduce volatility.\n\nIdentify cross-sell and expansion opportunities that create more value for Envoy and our customers.\n\nPartner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback.\n\nHelp improve playbooks, processes, and tools as we scale.\n\nUse Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data.\n\nYou have\n2+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in SaaS B2B with closing responsibilities.\n\nA proven track record of meeting or exceeding quotas and expansion goals.\n\nExperience partnering with procurement and legal teams through complex contract cycles.\n\nRelationship-building skills that earn trust and create long-term customer partnerships.\n\nAbility to manage a pipeline that mixes fast-moving transactions with longer strategic renewals.\n\nProficiency with Salesforce and other CRM tools to track performance and maintain deal accuracy.\n\nAnalytical skills to turn customer data and insights into actionable strategies.\n\nSuccess managing renewals with multiple stakeholders, including executives and senior decision makers.\n\nYou are\nA driven professional who thrives on closing and exceeding goals.\n\nFlexible and creative, able to adapt quickly and solve challenges in dynamic situations.\n\nEnergized by working in a fast-paced, high-growth environment.\n\nOrganized and efficient in managing a pipeline with minimal oversight.\n\nResilient and motivated, keeping negotiations moving forward even when obstacles arise.\n\nStrategic in spotting opportunities to unlock more value for Envoy and our customers.\n\nA clear and confident communicator, both written and verbal.\n\nSelf-driven, with a strong sense of ownership.\n\nCurious, ambitious, and excited to keep learning and growing at Envoy.\n\nAnd above all, a team player who knows renewals succeed through cross-functional collaboration - you bring positivity and a sense of fun to your work.\n\nYou'll get\nTrust in your ideas and ownership of your book of business.\n\nHigh visibility and the ability to make a real impact on a growing company.\n\nOpportunities to collaborate with talented and driven teammates.\n\nA chance to build and optimize an ever-improving go-to-market organization.\n\nThe opportunity to help customers create great workplace experiences every day.\n\nInvestment in your growth through mentorship, training, and professional development.\n\nBy applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.","description_format":"text","description_chars":5452,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Coworking & Shared Office","Civil Defense"],"lifecycle":[{"event":"open","at":"2026-09-29T03:47:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 1","filings_12m":9,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":176000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/envoy-renewals-manager","json_url":"https://alion.io/job/envoy-renewals-manager.json","meta":{"generated_at":"2026-10-05T03:29:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4677,"day_limit":5000,"remaining_today":323,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}