{"id":553567,"url":"https://alion.io/job/eon-it-helpdesk","title":"IT Helpdesk","company":{"id":452164,"name":"Eon","domain":"eon.io","url":"https://alion.io/company/eon-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-07T19:17:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T15:13:40Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Eon\nEon is transforming how organizations protect, manage, and leverage their data in the cloud. As we continue to scale our team across the US and Israel, we’re building an IT environment that is secure, reliable, and easy for employees to use.\nWe’re looking for an IT Helpdesk Support Specialist to be the first point of contact for our employees and help ensure everyone has the technology, access, and support they need to do their best work.\nThis is a hands-on role for someone who enjoys solving problems, working directly with people, and taking ownership from issue identification through resolution.\nThe Role\nAs an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking.\nYou’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.\nWhat You’ll Do\nTriage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets.\n\nProvide hands-on and remote troubleshooting for macOS devices, including hardware, operating systems, peripherals, and common user issues.\n\nManage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including provisioning, deprovisioning, permissions, groups, MFA, and application access.\n\nOwn the technical aspects of employee onboarding and offboarding, including device setup, account creation, access provisioning, equipment collection, and access removal.\n\nManage IT assets and inventory, including laptops, monitors, peripherals, and other equipment.\n\nSupport and troubleshoot common SaaS applications such as Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar.\n\nTroubleshoot basic network and connectivity issues, including Wi-Fi, VPN, DNS, and DHCP.\n\nEscalate complex issues to the appropriate IT, engineering, or external vendor teams with clear documentation and context.\n\nMaintain and improve internal IT documentation, knowledge base articles, and self-service troubleshooting guides.\n\nHelp identify recurring issues and opportunities to improve IT processes, automation, and the overall employee experience.\n\nWork closely with the broader IT and Security teams to maintain a secure and reliable technology environment.\n\nWhat We’re Looking For\n1-3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role.\n\nStrong hands-on experience supporting and troubleshooting macOS environments.\n\nExperience administering Google Workspace and Microsoft 365 / Entra ID, including user provisioning, groups, licenses, permissions, and MFA.\n\nExperience with Okta, including user and group provisioning, application assignments, MFA enrollment, and basic troubleshooting.\n\nExperience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar.\n\nSolid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP.\n\nStrong written and verbal communication skills and a customer-oriented approach.\n\nExcellent organizational skills and attention to detail, particularly when managing access, devices, and onboarding/offboarding workflows.\n\nAbility to work independently, prioritize multiple requests, and take ownership of issues through resolution.\n\nComfortable working in a fast-paced, growing startup environment.\n\nMust be based in the US and authorized to work in the US without sponsorship.\n\nNice to Have\nExperience with an MDM platform such as Jamf, Kandji, or similar.\n\nBasic scripting experience with Bash, Zsh, or other automation tools.\n\nExperience supporting both macOS and Windows environments.\n\nExperience working in a startup or rapidly scaling technology company.\n\nExperience supporting security-related IT processes and access controls.\n\nRelevant certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+, or Google Workspace Administrator.\n\nWhy Eon\nAt Eon, you’ll have the opportunity to join a fast-growing technology company and play a key role in building the IT foundation that supports our next stage of growth.\nYou’ll work closely with employees across the organization, have meaningful ownership over day-to-day IT operations, and help shape how we deliver a secure, efficient, and great technology experience at scale.\nThe annual base salary range is $80K - $110K. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.\nEon Benefits: \nEquity Participation (RSUs!)\n401K match \nPaid Parental Leave\nGenerous benefits including medical, dental, and vision options available to you\nVibrant office with meals, happy hours, and employee events\nHome office setup and culture events for remote employees\nWe’re committed to creating a culture of inclusion and equality - across race, gender, sexuality, and disability - where innovation and growth thrive, every voice is heard, and everybody belongs.","description_format":"text","description_chars":5281,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-08T18:28:05Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.748,"p_room":0.6,"age_days":48,"expected_fill_days":56,"reasons":["conf:3","velocity","win:late","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/eon-it-helpdesk","json_url":"https://alion.io/job/eon-it-helpdesk.json","meta":{"generated_at":"2026-10-26T19:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452164},"rest":"https://alion.io/mcp/rest/get_company?id=452164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feon-it-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feon-it-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feon-it-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eon-it-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feon-it-helpdesk"}]}