{"id":158960,"url":"https://alion.io/job/eon-senior-support-engineer","title":"Senior Support Engineer","company":{"id":452164,"name":"Eon","domain":"eon.io","url":"https://alion.io/company/eon-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"GraphQL","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-28T18:19:11Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T04:12:14Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Senior Support Engineer\nCompany Overview\nAt Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.\nPosition Overview\nAs a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.\nKey Responsibilities\nResponsible for technical customer support experience within the Eon product\nOwn, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams\nIdentify cases that require escalation (either technically or strategically)\nCreate, maintain, and coordinate incident management requests to product or engineering\nDesign and implement solutions that scale the support offering through automation\nParticipate in on-call rotation for after-hours, holiday, and weekend support coverage\nQualifications\nMust be comfortable working 9-6 PST\n5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role\n2+ years experience with Cloud technologies (Azure, AWS, GCP)\nExperience in reading or debugging code in one or more of the following: Go, Python, JavaScript\nProficiency with command-line tools and Linux operating system environments\nExperience with DevOps technologies\nFamiliar with REST APIs or GraphQL\nKnowledge of basic Web technologies (e.g., HTTP, HTML, DNS)\nUnderstanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)\nUnderstanding of relational databases\nUnderstanding of Cloud security constructs like IAM roles\nWhy Join Us?\nBe part of a passionate and innovative team driving change in the cloud backup space.\nOpportunity for professional growth in a fast-paced startup environment.\nCompetitive salary and benefits package.\nEon Benefits\nEquity Participation (RSUs!)\n401K match \nPaid Parental Leave\nGenerous benefits including medical, dental, and vision options available to you\nVibrant office with meals, happy hours, employee events, and volunteer days\nHome office setup and culture events for remote employees\nWe’re committed to creating a culture of inclusion and equality - 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