{"id":97562,"url":"https://alion.io/job/eon-technical-customer-success","title":"Technical Customer Success","company":{"id":452164,"name":"Eon","domain":"eon.io","url":"https://alion.io/company/eon-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-01-21T19:03:40Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T20:46:38Z","board_verified":true,"closed_at":null,"days_open":278,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":277},"description":"About Eon\nEon is building a modern, cloud-native data protection platform designed for today’s infrastructure. We help companies protect and recover their data at scale-without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.\nWe’re a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.\nAbout the Role\nWe’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project management CSM position.\nYou’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.\nThe role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.\nWhat You’ll Do\nOwn technical onboarding for new customers, including cloud environment setup, demos, and implementations\n\nBuild scripts, configurations, and small technical solutions to accelerate time-to-value\n\nServe as the primary technical contact for a portfolio of enterprise customers\n\nRun ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks\n\nTroubleshoot and resolve complex issues with Support and Engineering\n\nOwn renewals and renewal forecasting for your book of business\n\nIdentify and qualify expansion opportunities (upsell, cross-sell, new use cases)\n\nPartner with Account Executives on account planning and growth\n\nWork with Sales Engineers during pre-sales and expansion cycles\n\nBring structured customer feedback to Product and Engineering\n\nHelp build scalable CS processes, playbooks, and documentation\n\nWhat You’ll Bring\n3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)\n\nStrong hands-on cloud experience and comfort working directly in customer environments\n\nAbility to write scripts (Python, Bash, PowerShell) and work with Terraform\n\nExperience supporting enterprise customers and complex organizations\n\nBackground in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure\n\nStrong communication skills with both technical and business stakeholders\n\nCommercial mindset and comfort driving renewal and expansion conversations\n\nWillingness to travel occasionally for customer meetings\n\nNice to Have\nExperience with cloud-native backup or data protection solutions\n\nFamiliarity with CRM and CS tools (Salesforce, Gainsight)\n\nProven success with renewals and expansions\n\nStartup experience and comfort building processes from scratch\n\nWhy Eon\nAt Eon, you’ll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. 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