{"id":4037408,"url":"https://alion.io/job/eos-academy-operations-specialist-additive-minds","title":"Academy Operations Specialist , Additive Minds","company":{"id":1843760,"name":"EOS","domain":"eos.info","url":"https://alion.io/company/eos-info","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pflugerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Canva","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:02:20Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T17:16:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Title: Academy Operations Specialist , Additive Minds\nResponsible Manager: AM Academy - Global Product and Partnership Manager\nLocation: EOS North America - Pflugerville, TX (Hybrid)\nThe EOS Additive Minds Academy is seeking a motivated and detail-oriented Academy Operations Specialist to support the operations, maintenance, and continuous improvement of our global Additive Minds Academy.\nThis role primarily serves as the operational backbone of the Academy, a customer-facing education platform, partnering closely with internal Academy Product Owners to coordinate Learning Management System (LMS) and product development activities, track deliverables, follow up on action items, and ensure projects move forward on schedule. The successful candidate will coordinate learning platform administration, product releases, content publishing, and cross-functional communication to ensure Academy products remain accurate, high quality, and ready for customers.\nAs the Academy continues to expand its portfolio of online courses, certificate programs, enterprise offerings, and strategic partnerships, this position will play a critical role in ensuring operational excellence, maintaining product quality, and delivering exceptional learner experience.\nAnother job function of this role will be to support the management of workforce development efforts, ensuring that proposals are submitted on time, projects are executed in coordination with external partners, and funding is managed appropriately.\nYour Mission\nGlobal Customer Support\nCoordinate onboarding and ongoing administration for existing and new Academy customers.\nMonitor subscription renewals, learner access periods, and training utilization.\nCoordinate with customers to obtain learner rosters and ensure users are enrolled in the appropriate training programs.\nManage user access by extending or updating subscriptions as needed.\nCoordinate with internal teams to ensure invoices, purchase orders, and renewals are completed in a timely manner.\nTrack customer usage and communicate upcoming subscription renewals or access expirations.\nSupport enterprise customers with learner administration and platform-related requests.\nMaintain accurate subscription records and customer documentation.\nLMS Platform Administration\nSupport with upload, testing, publishing, and maintenance of digital learning content within the LMS.\nVerify course functionality and learner experience before product releases.\nSupport the transition to and ongoing administration of the LMS.\nGenerate LMS operational reports and assist with KPI tracking.\nProduct Portfolio Coordination\n· Maintain product information, pricing, descriptions, and metadata across the LMS, Shopify, Salesforce, and other internal systems.\n· Track deliverables and assist product owners in managing lifecycle activities.\n· Coordinate Expert Sessions for Certificate programs, action items, and communication across stakeholders.\n· Support Academy partnerships, software partner collaborations, and special projects.\nContent Operations\n· Support video editing activities using tools such as Descript, or similar platforms.\n· Assist with content translation and localization efforts to support global deployment.\n· Maintain digital content libraries and learning assets.\nAcademy Operations\nManage online store products and portfolio\nWork with order processing team to Invoice customers\nManage article numbers and pricing\nSupport with coordination and delivering in-person custom trainings (for example: NASA MasterClass)\nProcess Improvement\n· Research, evaluate, and pilot emerging AI tools that can improve content development, translation, learner engagement, and operational efficiency.\n· Analyze and identify repetitive Academy workflows that can be automated through AI Agents and workflow automation tools.\n· Document best practices and create internal guidelines for the use of AI within the Academy.\nYour Talents\n· Experience in project coordination, operations, customer support, learning administration, or a similar role\n· Associate's or Bachelor's degree in Business Administration, Project Management, Education, Marketing, Engineering, Communications, or a related field\n· Strong organizational and project coordination skills\n· Excellent written and verbal communication skills\n· Strong attention to detail and willingness to learn\n· Ability to work independently and collaborate with global teams\n· Experience with Microsoft Office (Excel, PowerPoint, Word) and Microsoft 365 Copilot\n· Familiarity or willingness to learn LMS platforms and Shopify is required\n· Preferably to have experience with HubSpot, Descript, Canva, or similar marketing-adjacent tools is a plus\n· Experience with AI Agent creation is preferable\n· Interest in Additive Manufacturing, education, digital learning, and AI-enabled content creation\nOur Vision:\nOver 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.\nOur proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.\nWe work globally networked and prefer to think outside the box - and we’re looking for people who want to shape the future with us.\nEOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. 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