{"id":1686161,"url":"https://alion.io/job/eos-hospitality-front-office-manager","title":"Front Office Manager","company":{"id":2040317,"name":"EOS Hospitality","domain":"eoshospitality.com","url":"https://alion.io/company/eoshospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":78,"open_postings":49,"ghost_share":0,"stale_share":0.878,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamorada, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T15:32:27Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-11-05T10:52:27Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":97},"description":"The Islands of Islamorada is a secluded luxury boutique resort nestled along a pristine stretch of the Upper Florida Keys.\nFeaturing 22 spacious four-bedroom oceanfront villas and eight elegant one-bedroom suites, the property offers a\nprivate sanctuary of refined island living. Guests enjoy two oceanfront pools, a private beach, marina with boat slips,\npickleball courts, fitness center, and personalized concierge services-all set against crystal-clear waters and the laid-\nback elegance of Islamorada, the Sportfishing Capital of the World.\nKEY RESPONSIBILITIES:\nOperations Management\nManage and supervise front desk, concierge, and guest services operations to deliver seamless check-in/check- out experiences and exceptional service standards consistent with The Islands of Islamorada’s luxury positioning.\nOversee daily front office operations including reservations coordination, room assignments, billing accuracy, and special request fulfillment across villas and suites.\nEnsure security and safety protocols and property access standards are consistently enforced to maintain a safe, private environment for guests, owners, and team members.\nCoordinate closely with Housekeeping, Engineering, and Marina teams to support efficient villa and suite readiness and guest movement throughout the property.\nEnsure all incidental charges including F&B are accurately posted, reconciled and accounted for on a daily basis\nEnsure all Exclusive Resort and Inspirato standards are executed daily and ensure staff is held accountable for achieving\nGuest Experience\nUphold anticipatory, personalized service that reflects the resort’s exclusive, residential-style luxury experience; proactively address guest needs and preferences.\nHandle escalated guest concerns with professionalism and urgency, driving prompt resolution to protect and elevate satisfaction scores and online reputation.\nCollaborate with all departments (Housekeeping, Food & Beverage, Concierge, and Marina) to deliver cohesive, memorable guest journeys across the resort’s amenities.\nManage VIP arrivals, special occasions, and loyalty recognition programs; ensure guest preferences are accurately captured and acted upon in the property management system.\nOwner Relations\nServe as a primary point of contact and trusted partner for villa owners, fostering strong, professional relationships built on transparency, responsiveness, and care.\nCoordinate owner arrivals, stays, and special requests with the same elevated standards applied to hotel guests; ensure seamless communication between owners, operations, and leadership.\nAct as primary owner liaison and meet property performance expectations while coordinating property services, and resort initiatives in partnership with leadership and any third-party management or sales partners.\nMaintain accurate records of owner preferences, contacts, and stay history; resolving owner conflicts and appropriately escalating ownership-related issues as needed, promptly and professionally.\nEnsure billing, maintenance requests, property services and all owner charges are managed timely and accurately to exceed owner expectations\nStaff Management\nRecruit, train, coach, and mentor front office and guest relations team members, fostering a diverse, inclusive, and service-driven culture.\nDevelop and manage schedules that balance operational coverage with team member work-life balance in a high-touch, villa-centric environment.\nImplement ongoing training focused on luxury service standards, systems proficiency, conflict resolution, and owner-guest interaction protocols.\nOperational Efficiency & Compliance\nMonitor departmental performance against budgets and labor targets while upholding luxury service standards.\nOversee front office systems (PMS, reservation platforms, and related tools) and ensure data integrity, accurate billing, and system reliability.\nEnsure compliance with resort policies, safety standards, accessibility requirements, and all applicable regulations.\nPerformance Metrics\nTrack and analyze key performance indicators including guest satisfaction scores, online review ratings, occupancy metrics, and departmental contribution.\nReview and respond within 24 hours to feedback from all 3rd party sites including Tripadvisor, Google, as well as internal surveys, and direct guest/owner comments to identify trends and drive continuous improvement\nStrive to be the property expert on all guest related front office systems and train staff to meet service expectations\nQUALIFICATIONS:\nBachelor’s degree in hospitality management, business administration, or a related field preferred; equivalent experience considered.\nMinimum of 4-6 years of progressive experience in hotel/resort front office or guest relations operations, with at least 2-3 years in a supervisory or managerial capacity.\nProven leadership experience managing teams in a high-touch, luxury, or residential-style hospitality environment; villa, condo-hotel, or owner-relations experience strongly preferred.\nStrong working knowledge of property management systems (PMS), front office operations, revenue awareness, and guest preference management.\nExceptional communication, relationship-building, problem-solving, and interpersonal skills; ability to interact confidently with owners, VIP guests, and internal stakeholders.\nFamiliarity with the Florida Keys market and luxury traveler expectations is a plus.\nAbility to work flexible hours, including evenings, weekends, and holidays, in a fast-paced, guest-facing leadership role.\nWork Environment:\nBoutique luxury resort setting in Islamorada, Florida Keys. This position offers a beautiful island location with access to resort amenities (based on availability) and meaningful professional growth opportunities.\nBENEFITS:\nCompetitive salary\nMedical, dental, vision, and ancillary benefits\nPotential discounts at sister properties\nOpportunities for professional development in a high-profile luxury resort\nDiscounted employee meals during work shift\nNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\nVisit us online at Islands of Islamorada Resort™ - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.","description_format":"text","description_chars":7030,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-02T10:26:09Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.28,"age_days":97,"expected_fill_days":33,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/eos-hospitality-front-office-manager","json_url":"https://alion.io/job/eos-hospitality-front-office-manager.json","meta":{"generated_at":"2026-11-05T14:26:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2040317},"rest":"https://alion.io/mcp/rest/get_company?id=2040317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-hospitality-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-hospitality-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-hospitality-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-hospitality-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-hospitality-front-office-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1686161}},{"tool":"search_jobs","arguments":{"company":"eoshospitality.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1686161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}