{"id":3123885,"url":"https://alion.io/job/eos-hospitality-front-office-supervisor-2","title":"Front Office Supervisor","company":{"id":2040317,"name":"EOS Hospitality","domain":"eoshospitality.com","url":"https://alion.io/company/eoshospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":0.98,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Storrs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":389},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Husky","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:58:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T09:32:45Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Graduate Hotel by Hilton in Storrs, CT is seeking a Front Office Supervisor. The successful candidate has a proven record of being a team player, has a passion for delivering and training team members to memorable Guest Service moments and is able to lead and learn by example.\nJOB SUMMARY:\nGreet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.\nWarmly communicate all necessary property and area information for guests to have a successful stay.\nAccurately verify guests' identification upon check in and as needed upon room key requests.\nVerify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.\nBuild welcome packets and issue keys as assigned.\nProvide telephone services (answer calls and return messages) for guests, vendors, and all incoming inquiries and direct calls to the appropriate team members in a timely manner.\nOn a daily basis, be well informed of all events taking place on property and parking options.\nFrom time to time, assist guests in delivering luggage to their rooms. \nBe fully knowledgeable of guest charges and fees and be able to explain to guests.\nReview administered reports daily, such as in-house rooming list, arrivals and departures.\nMonitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.\nMonitor and assign rooms in guest services system as reservations come in.\nAdvise in a timely manner, housekeeping staff when rooms have been vacated or moved.\nSolid working knowledge of all rates, packages, groups, and booking restrictions.\nHave a thorough working knowledge of hotel guest services/property management system.\nAwareness of guestroom availability.\nFrom time to time, may need to inspect guest rooms for arrival.\nBe aware of and receive and expedite securely all guest messages, packages, gift bags and mail received.\nKnowledgeable of interdepartmental communication venues not limited to email and Microsoft teams\nPartner with concierge when appropriate and necessary.\nMaintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean. Fix any uncleanliness, waste, newspapers/brochures, etc. and or notify/delegate task to appropriate department leader..\nSecurely retain guests' valuables in hotel safes or safe-deposit boxes as requested. Follow lost and found procedure. \nResponsible for safekeeping and issuance of managerial keys.\nResponsible for safety and handling of department banks and any cash drawers. Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift.\nPost and drop/deposit all incoming revenue per shift.\nAssist in training new staff as requested.\nReview amenity orders for incoming arrivals. Make amenity deliveries to guest rooms as required.\nSet up continental-style lobby coffee/tea service for guests daily..\nSupervise shift process to ensure productivity, guest satisfaction, and organization.\nConduct pre-assignment of guest rooms with focus on VIPs and special requests to anticipate and ensure satisfaction.\nWork closely with Maintenance and Housekeeping teams to collaborate on guest experience and interdepartmental communication\nAssist in scheduling and labor management as needed including filling in for subordinate teammates when possible.\nESSENTIAL FUNCTIONS OF THE JOB:\nAbility to remain standing for up to 8 hours\nAbility to remain seated for up to 8 hours\nAbility to walk the property and grounds frequently\nAbility to move up and down stairs regularly\nAbility to move quickly based on guest needs \nAbility to regularly move and lift up to 30 lbs.\nAbility to use repetitive manual dexterity, such as typing and writing\nAbility to bend, stretch, and reach frequently, including above head, and repetitively during a shift\nAbility to visibly survey property areas clearly with an eye for detail\nAbility to view a digital computer/tablet screen for extended period of time, up to 8 hours\nAbility to communicate and exchange information effectively, often in a public/group setting\nAbility to read, write, speak, and understand English\nAbility to complete a satisfactory background check\nAbility to perform assigned tasks, operate equipment, and complete job duties in a safe manner\nAbility to work flexible hours based on business needs including midweek and weekend days, holidays and peak business operation times\nWORKING ENVIRONMENT:\nWork will primarily take place in a hotel resort and restaurant environment\nTeam and individual contributor work\nKEY SKILLS & EXPERIENCE :\n3+ years direct customer service experience, hotel/lodging environment highly preferred.\nLeads with a sincere enthusiasm for the role and passion for guest service excellence.\nDemonstrates natural leadership qualities with a positive, team-focused attitude; prior leadership experience in a plus.\nDemonstrates strong communication, organizational, and problem-solving skills required.\nMust know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.\nHigh School diploma/GED required.\nProficient with computers and learning operational and technical systems.\nStrong understanding of lodging operations; reservations, appropriate guest service etiquette.\nAvailable and willing to work flexible hours based on business needs including weekdays and weekends required.\nSuccessful completion of satisfactory background check required.\nABOUT US:\nGraduate by Hilton Storrs is a vibrant, collegiate-inspired hotel located directly on the University of Connecticut campus, putting team members at the center of the energy and traditions of UConn. The 100-room hotel is designed with playful nods to Husky history and local culture throughout, creating a fun and memorable atmosphere for guests visiting for game days, campus events, graduations, weddings and more. The property also features the Trophy Room restaurant and bar, a fitness center, and flexible meeting and event spaces that host gatherings of up to 200 guests. As part of Hilton’s Graduate brand, the hotel combines the personality of a boutique property with the resources and recognition of Hilton, offering team members the opportunity to work in a lively, guest-focused environment where no two days are quite the same.\nVisit us online at Graduate by Hilton Storrs Graduate Storrs Hotel near University of Connecticut (https://www.hilton.com/en/hotels/bdlgsgu-graduate-storrs/?SEO_id=GMB-AMER-GU-BDLGSGU) and explore our parent company, EOS Hospitality Current Job Openings | EOS Hospitality (https://careers.eoshospitality.com/jobs)for more information about the amazing ways we’re making a difference.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","description_format":"text","description_chars":7199,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T01:31:37Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":11,"expected_fill_days":32,"reasons":["conf:1","stale_co","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/eos-hospitality-front-office-supervisor-2","json_url":"https://alion.io/job/eos-hospitality-front-office-supervisor-2.json","meta":{"generated_at":"2026-11-03T12:34:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2040317},"rest":"https://alion.io/mcp/rest/get_company?id=2040317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-hospitality-front-office-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-hospitality-front-office-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-hospitality-front-office-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-hospitality-front-office-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-hospitality-front-office-supervisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3123885}},{"tool":"search_jobs","arguments":{"company":"eoshospitality.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3123885},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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