{"id":1686083,"url":"https://alion.io/job/eos-hospitality-general-manager","title":"General Manager","company":{"id":2040317,"name":"EOS Hospitality","domain":"eoshospitality.com","url":"https://alion.io/company/eoshospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamorada, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T16:26:06Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T11:37:25Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"The Islands of Islamorada is seeking a General Manager to lead our team of talented hospitality professionals. This is a full-time year-round salaried exempt position overseeing a team of about 30 employees in a luxury resort environment. Base wage is based on experience and skill set, with potential bonus eligibility annually.\nThe Islands of Islamorada is an intimate luxury oceanfront resort in the heart of the Florida Keys, offering a highly personalized alternative to the traditional full-service resort experience. The property features 22 expansive four-bedroom villas and eight ocean-view suites, complemented by two oceanfront pools, a private beach and marina, waterfront bar, fitness and wellness offerings, pickleball, watersports, and dedicated wedding and event spaces. The guest experience is centered on privacy, residential-style luxury and curated service, with offerings ranging from private chef experiences and concierge-arranged fishing and boating excursions to in-villa spa services and pre-arrival provisioning. For a General Manager, it represents an opportunity to lead a distinctive, high-touch luxury operation where exceptional service, strong local partnerships and the authentic Islamorada lifestyle are central to the property's positioning. Newly operated by EOS Hospitality in July of 2026, we look forward to ushering a new phase for this luxury service property.\nJOB SUMMARY:\nLeading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.\nInteracting positively with guests promoting the features and amenities of the resort\nMonitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.\nMaintaining profitability of each department\nPrepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.\nAnalyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.\nLead capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position.\nEvaluating cost effectiveness of all aspects of the operation\nDeveloping cost savings and profit enhancing measures across the resort\nProviding support to the executive committee and leadership group\nManage the overall seasonal demand strategy in partnership with the hotel’s revenue team.\nDrive improvement in guest satisfaction goals.\nEstablish and implement appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations.\nRespond to guest complaints or concerns in a prompt and professional manner.\nEnsure the effective operation of the hotel through the direct supervision of the operations leadership team.\nManage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.\nDevelop, implement and monitor employee succession planning to ensure future bench strength.\nEstablish performance and development goals for employees and provide mentoring, coaching and regular feedback.\nEnforce hotel standards, policies, and procedures are in place within the hotel departments.\nEnsure compliance with federal, state and local laws.\nAttend departmental and/or corporate meetings and training sessions as required.\nDemonstrate a team-focused attitude and encourage collaboration.\nUnderstand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.\nAttend meetings and training sessions as required.\nComply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.\nESSENTIAL FUNCTIONS OF THE JOB:\nAbility to remain standing for up to 8 hours\nAbility to remain seated for up to 8 hours\nAbility to walk the property and grounds as needed\nAbility to move quickly based on guest needs\nAbility to use repetitive manual dexterity, such as typing\nAbility to visibly survey property areas clearly\nAbility to view a digital computer/tablet screen for extended period of time, up to 8 hours\nAbility to communicate and exchange information effectively, often in a public/group setting\nAbility to read, write, speak, and understand English\nAbility to complete a satisfactory background check\nAbility to work flexible hours based on business needs including midweek and weekend days\nKEY SKILLS & EXPERIENCE REQUIRED:\n8-10 years management experience, luxury hotel environment preferred\nFour year degree in related field preferred\nStrong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.\nLuxury resort leadership experience, ideally in the Florida Keys, Caribbean, or another destination market.\nExperience overseeing villas, residences, vacation rentals, or a hotel with a homeowner/rental-management program.\nStrong owner-relations skills, including transparent communication, owner statements, stay requests, maintenance coordination, and management of individual owner expectations.\nHands-on, entrepreneurial leadership style suited to a small operation with a lean team.\nProven ability to elevate service standards and create a personalized luxury guest experience.\nStrong financial and commercial acumen, including budgeting, forecasting, labor productivity, revenue strategy, and departmental profitability.\nExperience building or expanding resort programming and ancillary revenue, particularly F&B, activities, transportation, and local partnerships.\nUnderstanding of the luxury travel-advisor and consortia markets, or experience preparing a property to meet those service expectations.\nStrong facilities and preventative-maintenance discipline, especially for high-value villas, pools, landscaping, and waterfront assets.\nAbility to recruit, develop, and hold a small leadership team accountable while remaining highly visible with guests and employees.\nExperience stabilizing a newly transitioned or repositioned property would be strongly preferred.\nSuccessful completion of satisfactory background check\nDemonstrates natural leadership qualities with a positive, team-focused attitude\nAvailable and willing to work flexible hours based on business needs including weekdays and weekends.\nMust have excellent communication skills, both verbal and written and good computer and budget analysis skills.\nMust know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.\nVisit us online at Islands of Islamorada Resort™ - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.","description_format":"text","description_chars":7116,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-02T10:26:09Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.75,"age_days":26,"expected_fill_days":34,"reasons":["conf:2","stale_co","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/eos-hospitality-general-manager","json_url":"https://alion.io/job/eos-hospitality-general-manager.json","meta":{"generated_at":"2026-10-25T13:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2040317},"rest":"https://alion.io/mcp/rest/get_company?id=2040317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-hospitality-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-hospitality-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-hospitality-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-hospitality-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-hospitality-general-manager"}]}